Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Project Manager, II

Location: Bedford, NH

JOB SUMMARY -

Under general supervision of a more senior Project Manager or Manager, Project Management, the Project Manager II position will primarily manage multiple clinical projects of moderate complexity, with the opportunity to participate in larger, more complex projects as necessary. The Project Manager II position will be responsible for all aspects of their projects over the entire life cycle (initiate, plan, execute, control, and close), while ensuring consistency with company strategy, commitments and goals. The Project Manager II position will serve as a liaison between PCI and their clientele, ensuring excellent customer service and client satisfaction.

JOB DUTIES -

• Manage primarily Tier II (moderate complexity) and Tier III (moderate to high complexity) projects for any North American site.
• Provide project leadership, coordination, and support for multidisciplinary project teams.
• Maintain and develop client-business relationships.
• Ensure successful kick-off of projects and facilitate required technical transfer information gathering and maintenance.
• Ensure that the project schedule encompasses the project scope and associated details are accurately developed and maintained.
• Ensure equipment and materials are identified and purchased in a timely manner, as applicable.
• Ensure effective communication of project timelines, status and needs to all project team members and stakeholders through routine meetings and project reporting. Ensure meetings are documented with meeting minutes.
• Communicate timeline and scope change concerns to Management. Assess client requests and ensure scope changes are communicated to Sales for evaluating need for a change order, to management for escalation, and to other departments as necessary.
• Resolve client issues and escalate to PM Management as necessary.
• Ensure timely review and updates of documentation (MCP's, batch records, validation protocols, etc.) associated with each project.
• Ensure daily communication of operational status and issues to affected staff and management.
• Ensure samples are shipped to testing labs and results are provided to all relevant team members and stakeholders.
• Expected to support project activities outside of core hours as necessary.
• May lead or participate in internal initiatives, as appropriate.
• Serve as a mentor for other Project Management team members, as applicable.
• Comply with all PCI policies and procedures.
• Perform other duties as assigned.

PROFESSIONAL SKILLS -

• Adept and proficient with Project Management software such as Microsoft Word, Excel, Access, Project, and Smartsheet.
• Competence and proficient in planning and organizing projects and programs
• Demonstrated proficiency in critical thinking and problem-solving skills.
• Excellent written and verbal communication skills and strong competencies in customer relationship management.
• Strong attention to detail.
• Strong interpersonal skills

EXPERIENCE -

• 4-6 years of Project Management experience.
• Pharmaceutical industry and/or Medical Device experience, with knowledge of fill/finish and lyophilization a plus.
• Previous experience in a customer service or customer facing role is preferred.

EDUCATION -

• Bachelor's Degree with concentration in life sciences is preferred.

QUALITIES -

• Skilled at resolving conflicting situations by maintaining high ethics and values.
• Ability to work independently with minimal supervision through coaching and guidance to succeed.
• Proficiency at working in a fast paced work environment.
• Honesty, integrity, respect and courtesy with all colleagues and clients. Shows appreciation to cross-functional colleagues for successful collaboration and honoring client's commitments.
• Works to build trusting and collaborative relationships throughout the organization.
• Demonstrated capacity to adapt to operational and organizational changes.

PHYSICAL REQUIREMENTS & MENTAL DEMANDS

• Minimal physical effort is normally required, including bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.
• May be assigned to work on more than one task at a time.
• Work at a computer for extended periods of time.
• Able to deal with ambiguity.
• Able to prioritize and manage multiple projects (duties) simultaneously.
• Able to work in a highly complex environment with competing demands and priorities.

COMMUNICATIONS & CONTACTS -

• Responsible for communication internally and externally on aspects of assigned tasks or customer projects.

MANAGERIAL & SUPERVISORY RESPONSIBILITIES -

• None

TRAVEL - < 10%

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Equal Employment Opportunity (EEO) Statement:

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.