Process Specialist - US Job at Infosys
Advanced Markets Life Insurance Specialist
Process Specialist – Atlanta, GA
In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operational reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be involved in day to day customer interactions, knowledge management and process reengineering activities. Additional responsibilities will include transition coordination when new carriers are added to the platform, training new team members on processes and procedures, adherence to Service Level Agreements, and compliance to regulatory requirements.
Location for this position is Atlanta, GA.
Qualifications
Basic
Preferred
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
COVID-19 Considerations:
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
About Us
Infosys McCamish Systems,(https://www.infosysbpm.com/mccamish.html.) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(https://www.infosysbpm.com/) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
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EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Process Specialist – Atlanta, GA
In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operational reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be involved in day to day customer interactions, knowledge management and process reengineering activities. Additional responsibilities will include transition coordination when new carriers are added to the platform, training new team members on processes and procedures, adherence to Service Level Agreements, and compliance to regulatory requirements.
Location for this position is Atlanta, GA.
Qualifications
Basic
- High school Diploma
- Experience in Customer Services sector working with data processing and interacting with customers on a regular basis.
- Bilingual English/Spanish- Should be able to read, write and converse fluently in Spanish and English.
- Act as key contact point for client and customers
- Be a champion of data quality, working with internal and external stakeholders to continuously improve the process
Preferred
- At least 2 year of experience in handling BPO processes.
- Demonstrated experience in Customer services in Operations and Insurance policy Administration or Technology.
- Communication Skills both written and verbal.
- Analytical skills
- High attention to detail
- Working knowledge of financial services or insurance brokerage.
- Ability to quickly learn and adapt to different technology.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
COVID-19 Considerations:
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
About Us
Infosys McCamish Systems,(https://www.infosysbpm.com/mccamish.html.) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(https://www.infosysbpm.com/) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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