Process Improvement Manager (Remote) Job at Gerber Collision & Glass
Gerber Collision & Glass, IL Remote Collision
Job Description:
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description:
Purpose of the Role
The Process Improvement Manager is a critical team member of the Strategic Project PMO, who will help design and implement process improvements for strategic (and other continuous improvement) projects to achieve the operating and financial goals of the CEO. This is a remote position with some travel required.
The process improvement manager is an expert in optimizing processes, designing management processes & tools, and change management. The process improvement manager will work with executive sponsors, project managers, project leads, subject matter experts and department heads on large strategic projects. They will help develop and implement sustainable and effective process and system improvements to achieve business goals.
Responsibilities
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Initiate Projects
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Identify barriers impacting current operating and management processes
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Identify critical levers that will drive a successful implementation
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Help develop business cases & project charters for executive approval
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Design and Prototyping Solutions
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Work with project team to develop improved operating and management processes
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Design and prototype systems (tools / tracking / reporting) to effectively execute and manage variances in new/improved processes
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Work with project team to define implementation plans and governing structures for sustainability
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Implementation and Change Management of New Solutions
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Design and implement training & job aids (as needed) to support implementation
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Provide (as needed) training to leadership at all levels to support implementation
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Document SOPs (as needed) for long term sustainability of new processes
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Lead, facilitate, and coach as appropriate to ensure a sustainable implementation
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Ongoing responsibilities
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Identify risks and provide preemptive solutions to project team
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Identify opportunities for continuous improvement
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Requirements
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Bachelor’s degree in Business, Engineering or related degree required
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5+ years of process design and implementation, preferably within automotive/manufacturing/collision repair industries
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Excellent analytical skills
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Expertise in Process Understanding and Process Design
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Experience in process mapping software tools (e.g. Visio, Draw.io)
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Expertise in developing reporting and dashboards, SOPs, Job aids
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Ability to lead & influence others
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Self-Motivating, with passion for continuous improvement
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Excellent interpersonal skills, with strong customer service orientation
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Experience in change management
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Proficient in Microsoft Word, Excel and PowerPoint
The following experience or competencies are not required would be considered a plus:
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Financial and business acumen
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Experience in Lean Six Sigma techniques
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Understanding of the technical aspects of the collision repair business including estimating
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Management or coaching experience in a manufacturing environment
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Project management experience
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Understanding of reporting systems (e.g. DOMO)
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Understanding of collision repair management systems (e.g. CCC1)
Travel Requirements
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Primarily REMOTE work
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Potential for travel for in-person project or team discussions for ~1 week per month
Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:
Gerber offers the comprehensive benefits you expect from an industry leader, including:
- Competitive Pay Plans
- Medical, Prescription Drug, Dental & Vision Insurance
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Paid Vacation & Holidays
- Continuing Education Opportunities
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit
gerbercareers.com
to learn more about our company.
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