POSITION SUMMARY & KEY RESPONSIBILITIES

The Program Manager partners with leaders in sales and human resources (HR) to ensure
that client programs are planned and executed in a manner that meets and exceeds client
and internal expectations. Program managers will provide direction and leadership to project
teams to ensure that project & program objectives are met. This key role generally involves
delivering tailored and customized HR solutions and professional services to global accounts.
The ideal candidate will have project and program management experience in the Business
or HR Consulting arena.

Primary Responsibilities

• Ensure customer satisfaction and professional client interactions through seamless delivery of
  Korn Ferry solutions to clients.
• Develop expertise in Korn Ferry’s solutions, as well as being able to discuss all Korn Ferry
  (KF) Advisory’s broader offerings. This to be able to advise internal client teams and to
  understand client’s context and needs.
• Improve client delivery by applying deep client knowledge, relationships, and insight.
• Able to apply best practices in order to deliver project management services as a KF offering,
  on-site/hybrid remotely.
• Contribute to client account planning, providing insights and generating opportunities.
• May play an engagement manager role on a certain workstream or account.
• Leads the design for the program plan, determining timeframes, interdependencies, and
  processes.
• Develop program governance and oversight framework, assuring appropriate
  communication between all projects, solutions and lines of business.
• Partner and/or lead projects staffing, including onboarding and transitions. And ensure
  team members have the tools and resources they need for executing the project.
• Serve as primary point of contact for client and internal teams for the engagements and some
  account related queries.
• Able to manage communications with all stakeholders (internal/external).
• Manage program and project teams to ensure that project goals align with the account
  objectives, coordinate and delegate cross-project initiatives
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Involve subject matter experts and more senior resources as needed and manage their
  involvement in the project.
• Develop metrics to assess project effectiveness (including project design, mentoring, analysis
  and reporting)
• Manage scope to ensure delivery against desired project outcomes, deadlines, and budget.
  Identify, monitor, and mitigate issues and risks as needed.
• Manage project financials including monitoring the budget, revenue forecasting, billing
  process, time and expenses, invoicing.
• Create forecast, and guide team to deliver with tight adherence to forecast accuracy.
• Oversee vendors and external contractors, following internal processes related to
  procurement and contract management.
• Conduct post-project reviews.
• Other duties as assigned.

PROFESSONIAL EXPERIENCE, OTHER QUALIFICATIONS & SKILLS

• 8-10 years of experience in project or account management with an understanding of
  business and effective management practices.
• Minimum of 5-7 years demonstrated experience successfully managing large, complex
  programs. Experience with global project management preferred.
• Advanced proficiency in MS Word, Excel, Outlook and PowerPoint with the ability to
  learn challenging internal software programs.
• Experience with MS Project or other project management system, and/or SAP is a plus.
• Project Management Professional certification (PMP) or equivalent certification applied
  outside of IT settings is strongly preferred.
• Change management certifications or experience is a plus.
• Ideal candidate has experience in working in training or consulting firm whose focus is
  people performance improvement.
• High detail orientation with the ability to understand the big picture.
• Excellent interpersonal skills to build relationships with cross-functional and remote
  teams, at all levels of the organization, both internally and with clients.
• Provide a consultative approach to working with client and internal teams, adding
  strategic value, and building strong, long-term partnerships.
• Strategic perspective with the ability to identify inter-relationships between multiple
  projects, including team members, resources and technology, relevant IP, and client(s).
• Balance action orientation, planning, and profitability on multiple competing timelines and
  priorities while building and maintaining strong, trusting relationships.
• Use critical thinking and mental agility to identify critical issues. Work quickly, cross-functionally, and collaboratively to resolve.
• Exhibit professional maturity in presence, and in verbal and written communication.
• Exhibit confidence and knowledge of emerging industry practices when solving business
  problems.
• Balance client-centric solutions with operational efficiency, to maximize profit on projects.
• Willingness to adhere to established processes; yet also push creative thinking beyond
  the boundaries of existing delivery, project management, and industry practices.
• Ability to design processes that honor best practices while improving delivery efficiency
• Ability to adjust delivery in response to client talent and business issues; manage
  relevant data, receive input from project teams and appropriately and accurately apply
  comments and feedback.
• Comfortable giving and receiving feedback in a strong, 360-degree performance culture.
• Ability to influence people and resources to ensure project teams deliver consistently
  high-quality services to our clients.
• Business skills and financial acumen to understand the components of and run a fiscally
  successful project.
• Comfort in working with people from diverse backgrounds (e.g., race, gender,
  orientation, cultural, etc.).
• Occasional travel is likely.

EDUCATION

• A minimum of a bachelor’s degree (or equivalent) in business or in a related field is highly
  preferre