The Practice Manager is responsible for recognizing and acting on ways to improve service to patients, support physicians and staff and reach operational, financial, and strategic goals.

The Manager implements the policy decisions of the practice, brings issues for resolution to the attention of the CEO and the managing physician and volunteers solutions to problems and courses of action.  The Manager is responsible for staffing the office, the daily operations of the practice, and for the performance of all non-professional employees.  The Manager is responsible for contributing to new business development, and is responsible for ensuring compliance with all coding and billing requirements, labor law requirements, risk management issues, HIPAA requirements, and OSHA requirements.

GENERAL ADMINISTRATIVE, CORPORATE AND PRODUCTIVITY/WORK FLOW DUTIES

• Oversees all office functions to ensure workability, efficiency, appropriateness and the
• highest level of professionalism.
• Establishes work performance standards for all office staff.
• Establishes implements and maintains all office policies and procedures.
• Distributes workload, designs systems, solves problems and provides leadership.
• Meets with vendors as needed.
• Conducts staff meetings to solicit practice and patient service improvement ideas and announces policy changes.
• Maintains agenda and minutes for staff and physician meetings.
• Performs other tasks and duties as may be added from time to time.
• Organizes and maintains office files.
• Serves as liaison with the malpractice carrier(s) of the division.
• Ensures compliance with standard medical practice to manage and minimize risk.
• Performs special projects as assigned by the CEO or physicians.
• The Manager will set a good example for other employees in all aspects of work.
• Ensures the office forms are current and the appropriate.
• Serves as the HIPAA and divisional compliance manager.
• Reports any compliance violations or complaints regarding Physician behavior to CEO.
• Reports any compliance violations or complaints regarding bulling, discrimination or sexual harassment to CEO.
• Reports any professional liability issues to the CEO.

STAFFING

• Ensures an environment where staff is able to perform their jobs efficiently and receive solutions and answers to problems and questions.
• Maintains accurate and timely attendance and payroll records for all employees.  Ensures that all payroll records are correct and communicates any issues or potential issues to the UCNT accounting department.
• Maintains personnel files for all staff and provide appropriate documents to the HR Department.
• Recruits, selects, hires, trains and evaluates all personnel.
• Conducts performance reviews for all staff annually and makes salary increases based upon the percentage rates approved by the division.
• Designs and maintains job descriptions for all staff.
• Maintains, distributes and enforces the written UCNT personnel policies and procedures.
• Ensures annual employee TB testing.
• Ensures each new employee is offered the Hepatitis vaccine.
• Supervises all assigned staff.
• Schedules work hours, lunches and breaks to assure office coverage throughout the day.
• Schedules vacation absences to minimize disruption to physician productivity and patient service.
• Responsible for managing conflict and guiding its resolution.
• Responsible for disciplinary action of employees when necessary.

FINANCIAL

• Supervises divisional billing and collections processes at the clinical office.
• Responsible for supervising collections of pre-certified visits, procedures, and surgeries.
• Monitors petty cash account.
• Maintains and annually updates office and surgical charge tickets.
• Orders front office and back office supplies.
• Audits all invoices for accuracy before paying. (Accounts Payable)
• Takes advantage of all reasonable discounts for purchases
• Maintains appropriate levels of clinical and office inventory.
• Provides the CEO with requested reports (Example: Physician Vacation Days)
• Schedules and facilitates quarterly divisional physician meetings.
• The Manager is authorized to approve expenditures up to but not to exceed $2,000.

PHYSICIAN SERVICES

• Maintains physician hospital privileges, dues and licensure files and calendars.
• Collects and publishes physician call schedules.
• Opens and appropriately distributes mail within 24 hours of receipt.
• Coordinates development and printing of periodic patient newsletter.
• Maintains accurate referring doctor lists.
• Responsible for maintaining the UCNT compliance program.
• Maintains physician-specific information current in files and in a confidential manner.
• Maintains confidentiality of all patient related information and HIPAA compliance requirements.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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