Axiom is an industry-leading automotive product provider and administrator. We create, sell and service, contracts and other products via our state-of-the-art facility and systems. The Payment Support Specialist is responsible for the overall handling (reviewing, approving, and denying) of claims submitted by customers and dealers. Claims are received through a variety of sources (i.e. system, reports, manual reviews, fax, email, etc.). The ideal candidate will possess basic accounting and document recognition skills, problem-solving, and organizational skills, as well as a dedication to providing excellent customer service. Axiom is a next-generation, technology-focused product provider that delivers dealer-direct, loyalty, and retention product solutions to the automotive industry. Our products have one clear mission: to increase sales and drive customers back to the dealership, again and again. Each retention product is a tangible connection to our customer base. Armed with several points of “call-to-action,” these products become a “tether”, generating a compelling reason to get customers back in the door.

Named one of the fastest-growing private companies in St. Louis by the St. Louis Business Journal, and ranked No. 72 on Deloitte’s Technology Fast 500™ in 2019; annual recipient of Auto Dealer Today's Dealers' Choice Award 2018 through 2022; and winner of St. Louis Post Dispatch's Top Workplaces in St. Louis 2022. Axiom is a full-service, nationwide F&I (finance and insurance) administrator, building the transformative roadmap of success for dealers and their customers in an evolving automotive marketplace.

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What you’ll love about Axiom:*

• Starting pay $15-$20 per hour depending on skills and experience
• Full and Part-time positions available
• One on One training provided
• Comprehensive Benefits Package that includes Medical, Dental, & Vision
• 401K Retirement Plan with company match
• Paid Time Off Plan with the following increases per years of service:
• New Hire/First Year: 15 days accrued
• 2 years of employment: 20 days accrued PTO
• 4 years of employment: 25 days accrued PTO
• 6 years of employment or more: 30 days accrued PTO
• Paid holidays
• Casual Dress Code
• Free Roadside Assistance
• Company Sponsored Outings
• Career advancement opportunities
• Hybrid work schedule
• Hours of operation Monday – Friday at 7 AM to 7 PM, Saturdays 8 AM to 3 PM, some rotating shifts

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Role and Responsibilities:*

• Review claims received in the claims fax/email box
• If all policy guidelines are met, the Payment Specialist is responsible for paying the claim to the customer/shop.
• If the claim fails to meet Axiom policies, the Payment Specialist will send the information to a Claims Specialist to follow up with the customer/shop.

• Set up check payment for claims that require manual payment
• Will be responsible for paying several different vendors (inspections, parts, claims, etc)
• Assist the Claims department with payment questions
• Complete additional tasks and projects as assigned

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Qualifications:*

• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Excellent time management skills/organizational skills
• Effective analytical and problem-solving skills
• Attention to detail is required
• Ability to effectively communicate with managers and co-workers
• Ability to multitask and prioritize assignments

Preferred Qualifications:

• Automotive cashier experience or any automotive experience
• Understanding of service contracts or warranties

To learn more about Axiom, go to www.axiomadmin.com.

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Axiom is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national, origin, disability status, protected veteran status, or any other characteristic protected by law. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Axiom retains the discretion to add or change the duties of the position at any time._

Job Type: Part-time

Pay: $15.00 - $20.00 per hour

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