Role and Responsibilities

· Review and monitor inbox buckets to ensure items are addressed in a timely manner

· Monitor PSR staff for accurate and complete patient processing to include demographic and financial information, (i.e. insurance verification form, migrant status, date of birth, ID number, PIN number, patient portal).

· Verify accuracy and completeness of encounter slips and daily entry in Athena. Review charge analysis report to ensure accurate encounter entry

· Verify 100% accuracy and approval of DCRJ and daily time of service money. Balance DCRJ to batch listing and entry in Athena.

· Safeguard receipts. Ensures deposit in the bank by the next business day.

· Review posting of entry charges to ensure accurate revenue generation and prompt cash flow. Ensure charges are entered and balanced by the following business day

· Ensure that patient confidentiality is maintained

· Ensure that patients and coworkers are treated in a courteous professional manner. Provide ongoing customer service training.

· Monitor PSR staff to ensure that all collection procedures and outstanding balances are adhered to maximize collections

· Counsel patients on outstanding balances. Report outstanding balance issues to CAD.

· Responsible for adhering to month end close schedule to include 100% completion of charge entry and DCRJ balancing and correction of all claim errors. DCRJs received in corporate by the third (3rd) business day.

· Patient Services Supervisor with the assistance of the training specialist, coordinates training of PSR staff in all aspects of computer entry process.

· Keep current and knowledgeable of all policies, procedures and memos issued, making sure to educate all staff of changes.

· Assist with staff interviews and completion of evaluations and counseling forms when appropriate adhering to the FCHC Policy & Procedure Manual. Review with Center Administrative Director prior to reviewing with staff.

· Submits leave request to CAD for final approval. Review PSR time cards in ADP. Monitors attendance of PSR staff and controls overtime.

· On a monthly basis reviews 20 patient files for completeness and accuracy. Provides feedback to PSR staff and the CAD.

· Monitor patient flow and assist PSR staff in performance of job responsibilities as necessary.

· Submit agenda items to the CAD for all monthly staff meetings.

· Perform quarterly cash drawer audit and submit to Center Administrative Director to forward to Corporate Accounting Department.

· Ensure there are no missing Enc slips and that all open encounters are addressed

· In the absence of the Center Administrative Director, provide administrative oversight.

· Ensure department supplies are maintained and ordered as needed.

· Ensure policies regarding release of medical records are adhered to, and requests are completed timely.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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