Patient Services Representative-Medical Group Job at Phelps Health
General Summary
This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.
Essential Duties and Responsibilities
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Answers telephone promptly and directs calls appropriately.
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Greets patients warmly and respectfully.
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Communicates efficiently and effectively with patient and significant others and keeps them informed.
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Obtains complete demographic and insurance information and enters into the system accurately.
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Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information.
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Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork.
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Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner.
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Takes accurate messages and processes them in a timely manner.
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Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter.
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Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal.
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Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier.
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Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements.
Job Qualifications
Education
High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.
Work Experience
Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered.
Certification/License
American Heart Association, Basic Life Support certification required.
Mental/Physical Requirements
Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.
Working Conditions
Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.
Location: Phelps Health · General Surgery Ste 400
Schedule: Full-time, Day shift, 8a to 5 p M-F
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