Patient Services Rep. Dental
Full-Time | Locations: Central Point Health Center and East Medford Dental Clinic

Are you interested in serving people through exceptional, affordable, and compassionate care and inspiring all those you touch to lead full and healthy lives?

At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place for you to build your career. We’re looking for the right team members to treat our patients with this level of care.

We invest in our employees' lives through competitive pay, generous benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica.

La Clinica is seeking a Patient Services Representative to be part of our fast-paced, integrated dental team. The Patient Services Representative is an important part of the team and works closely with the patients, dental assistants, dentists, hygienists, and other team members.

As a federally qualified health center (FQHC), La Clinica serves people who need us the most through exceptional, affordable, and compassionate care. Our dental services provide a full range of general dentistry to make our community a healthier place with less dental pain and disease. We offer competitive pay and benefits and recognize the importance of a healthy work-life balance. We are a fun place to work!
Responsibilities include the following:

• Greets patients as welcomed guests to our office, following office guidelines for efficient check-in.
• Interviews patient to obtain and record name, address, age, income, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of the bill, when needed.
• Contacts insurance company to verify patient coverage and obtain information concerning the extent of benefits when needed.
• Enters patient information into the computer and notifies the back office when the patient is ready when needed.
• Coordinates and reviews dental clinic schedules with appropriate staff.
• Refers patients' questions regarding statements and insurance coverage to cashier/billing dept.
• Answers and screens incoming calls. Takes messages and transfers them to voice mail. Identifies direct dial numbers when appropriate to better route future calls.
• Will assist in scheduling all office appointments according to office guidelines. Confirms appointments for the next day and reschedules appointments when necessary.
• Monitors and follows up on no-shows and cancellations.
• Explains clinic regulations such as hours, payment of accounts, and schedule of charges.
• Collects payments from patients on the day of the visit and provides patients with receipts. Refer to Cashier/billing patients in need of negotiating payment arrangements and complete all necessary ICD-9 and CPT coding for posting transactions.
• Will refer all uninsured patients to the OHP Outreach office for assistance with the OHP application.
• Builds and prepares new patient charts for site location.
• Maintain correct insurance information in accounts to ensure that billing information is current
• Responsible for explaining clinic regulations such as; documentation necessary to provide discounts, account balances, payment expectations, and answering questions regarding statements, financial sheets, and insurance coverage.
• Responsible to prepare a report for collections ahead of time for next-day services.
• Collection counseling with patients, including collection calls and following up with collection letters.
• Monitor accounts in the collection process for payments and/or payment plans.
• Manage delinquent accounts by collection polices.
• Collects payments and copayments from patients on the day of the visit, negotiating arrangements as needed and providing a receipt.
• Other duties as assigned.

Education and/or Experience: * Minimum: High School Diploma

• One-year experience working in the Medical / Dental Office with billing or collection experience.
• Excellent interpersonal communication and problem-solving skills
• Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions
• Skilled at using electronic health records as applicable to the area of work (EPIC, EagleSoft)
• Bilingual in English and SpanishPreferred:

• BLS HealthCare Provider certification
• Basic knowledge of adult learning models

Benefits Include the Potential for the Following: * Medical, Dental, and Vision Insurance

• Voluntary Accident, Short Term Disability, and Critical Illness Insurance
• 403(b) Retirement Savings Plan with Available Company Match
• Organization Paid Standard Life Insurance
• Malpractice and Worker’s Compensation Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)]
• Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
• Personal and Professional Development SeminarsEquity Statement:

At La Clinica, we commit to engaging everyone in a welcoming, respectful, and loving way and to maintaining the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, an open-hearted community, and well-being for all.

For more information, please visit our website at: https://laclinicahealth.org/patients/approach/

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. A criminal history background check and pre-employment drug screen will be performed before any job offers. La Clinica is a drug-free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• Monday to Friday
• No weekends

Work Location: One location

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