Patient Services Representative Job at University of New England
The University of New England College of Dental Medicine (UNE CDM) is seeking a Patient Services Representative to join our Oral Health Center (OHC). The OHC Patient Services Representative greets and welcomes patients seeking care at our Oral Health Center. As the first point of contact for our patients, the OHC Patient Services Representative plays an important role in ensuring that our patients are provided with an overall positive experience each time they visit the OHC.
As a full-time employee of UNE CDM, you will have access to an outstanding benefit package that includes health and dental coverage, generous holiday schedule and PTO, retirement match, and reduced college tuition for yourself, spouse/partner, and dependents. A full list of benefits can be found here (
https://www.une.edu/hr/benefits). The starting wage for the Patient Services Role is $18.00 an hour. This role is an integral part of our operations but is also a great entry point to future opportunities within the college and university.
Responsibilities
Reporting to the Assistant Director of Patient Services, the OHC Patient Services Representative demonstrates a strong customer focus while representing the core values of the UNE CDM. The person in this role supports the academic mission of the CDM by:
- Providing a positive, patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center.
- Carefully interviewing and accurately registering new patients in the clinic information system.
- Scheduling, rescheduling, or canceling patient appointments.
- Entering and updating patient information, including demographics, insurance, and scheduling records, to ensure accurate electronic patient records.
- Managing appointment check-in and appointment check-out.
- Verifying insurance coverage.
- Verifying methods of payment and collecting payments.
- Providing general triage related to the urgency of oral health care needs.
- Arranging for patient interpreter services.
- Handling incoming and outgoing referrals for care.
- Supporting the academic success of our students.
- Ensuring confidentiality related to all patient records and interactions.
- Performing general office duties such as answering telephones, emailing, photocopying, scanning, and faxing.
- Supporting compliance with regulatory and accreditation agencies by capturing signatures required on patient consents, and the maintenance of records related to guardianship, power of attorney, and the privacy and release of patient health records.
- Being flexible and adaptive to the needs of the organization.
Qualifications
Individuals must possess the knowledge, skills, and abilities, or the aptitude required to develop the knowledge, skills, and abilities to perform the essential function of the jobs, with or without reasonable accommodation. A high school diploma or GED is required. Must also have:
- Strong verbal, written, and telephone communication.
- Ability to maintain a professional demeanor throughout all interactions with patients, students, faculty, other professional staff, and visitors to the Oral Health Center.
- Strong commitment to providing excellent, patient-centric customer service.
- Ability to accurately collect patient fees, and be able to perform simple math related to providing correct change, and/or recording payment information.
- Exceptional organizational skills.
- Ability to prioritize responsibilities within a dynamic environment.
- Strength in navigating challenging situations with guidance and support from others.
- Working knowledge of Microsoft Office Suite and/or Google Workspace, as well as the ability to functionally manage computers, and type accurately.
- Experience with the use of, or aptitude to learn, printers, copy machine, fax machine, multiline phones, and patient management/electronic health record systems.
EEO Statement Summary
Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement (PLEASE NOTE)
In order to protect the health and safety of the UNE community, UNE requires all students enrolled in classes on our campuses and all on-campus employees to be fully vaccinated for COVID-19 prior to the start of employment. Additionally, boosters will be required for fully vaccinated individuals per the recommendation of the CDC. The University allows for religious and medical exemptions to the policy. If you believe you are eligible for a medical or religious exemption to the vaccine policy you may seek the exemption through Human Resources after receiving this conditional offer of employment. Please note that no person to whom the policy applies will be finally employed or permitted to work if they are not fully vaccinated unless they request an exemption and are granted one.
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