Patient Services Representative Job at Skagit Regional Health
Job Category
Administrative
Position
Patient Services Representative
Req Code
24036
Location
Business Center
Job Summary
MISSION: To improve the health of our community, serving with compassion and respect, one person at a time. VISION: Working together, Skagit Regional Health will transform healthcare by improving access, service, quality and efficiency in support of our goal of a healthier community. The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Provides customer service as the first point of contact for Skagit Regional Clinics. Responsible for answering telephone calls in a centralized call center environment, performing a variety of scheduling and clerical tasks. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply. Salary Range: $19.73/hr to $28.62/hr DOE
Environmental Factors
Essential Functions
Answer incoming calls to schedule office appointments for Skagit Regional Clinics. Accurately schedule or reschedule appointments according to practice guidelines and established protocols. Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required. Verifies insurance eligibility. Assure the accurate new patient packet is mailed or emailed at time of scheduling. Utilize current EHR to accurately and efficiently document and task messages to the appropriate practice. Respond to patient portal requests in a timely manner, accurately and efficiently documenting and tasking messages. Assists callers requesting assistance with locating a primary care or specialty provider with appropriate referrals witht the Skagit Regional Health system. Maintain ability to effectively utilize Microsoft Office and department specific software applications. Communicate effectively and cooperatively in the workplace. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Maintain current licensure and/or certification as required. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Perform other duties as assigned by Supervisor or designee.
Minimum Physical Requirements
Education
High School diploma or GED required.
Experience/Training
Minimum one (1) years experience in a healthcare setting to include registration, scheduling and insurance verification preferred.
License/Certification
None required.
Other Qualifications
Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Must be able to handle conflict in a professional manner, maintaining a professional demeanor at all times. Knowledge of patient registration, medical appointment scheduling, health insurance and training concepts required. Bilingual preferred. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work).
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