We are actively recruiting for a Patient Service Representative to join our team in our Acworth office. If you want to join a growing practice with a commitment to excellent patient care, a family-oriented work environment, and attractive benefits and perks, apply now!

About The Opportunity

The front desk associate will be responsible for, check-in/ check-out, receiving incoming calls, kiosk greeter, and insurance verification. In addition, this role must be able to travel to any and/or all locations as needed based on clinic staffing needs.

Essential Job Functions

• Must greet patients and staff

• When acting in role of Kiosk greeter, this position is responsible for patrolling the area near kiosks and assisting patients with electronic check-in process

• Ability to register patients in an efficient and accurate manner

• Must be able to travel between locations as needed.

• Clearly communicates to patients their insurance coverage; to include routine coverage, medical coverage, and non-covered services.

• Read system alerts and collect or advise patients regarding their balance due, need to update or add additional information.

• Monitor Main Patient Waiting area

• Verify vision and medical coverage and enter appropriate authorizations in the system as required.

· Collects co-payments and appropriate deductibles ·

• Document messages and create tasks for Triage/Technician-On-Call.

• Contact physician or technician to obtain approval for “work-in” or “schedule override” appointments as needed.

• Add patient demographics and insurance information to the practice management system. Information includes but is not limited to, name, address, insurance, email, telephone numbers, primary and referring physician.

• Advise patient of any special instructions and directions to clinic.

• Confirm appointments as needed.

• Cancel and reschedule appointments, as necessary.

• Prepares new medical record charts and checks medical record charts back into chart system

• Sends out patient Recall cards, makes address changes in system as needed.

• Must demonstrate proficiency in using telephone system.

About the Candidate:

Minimum Requirements:

• High School Diploma or GED
• Exceptional Human Relation Skills

Preferred Qualifications:

• Ophthalmology experience is highly preferred

About Covenant Physician Partners: At CPP, offer the opportunity to be part of an organization that’s advancing healthcare and creating a new model for the future. Covenant Physician Partners delivers superior value to patients, physicians, associates, and communities through professional and innovative services. We provide an outstanding benefits package to our full-time associates that includes:

• Generous paid time off in addition to national holidays and two floating holidays

• Medical, Dental, and Vision insurance after 30 days of employment

• $250 of professional development funds provided every year

MEC