Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

SUMMARY

We are currently seeking a Patient Service Coordinator - Ambulatory I - FOH to join our CSC Front Desk team. This full-time role will work on-site (days).

The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Required COVID-19 Vaccinations for Employees
Hennepin Healthcare requires employees to be fully vaccinated against COVID-19. This includes all employees, volunteers, students, and contracted staff, with limited exemptions for medical or religious reasons.

RESPONSIBILITIES

• Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
• Provides navigation assistance to all patients and guests
• Utilizes the electronic health record accurately and efficiently to perform the following functions:Patient Check-in

Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
Registration
Patient Check-out (Schedule following the standard processes)
Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine

• Ensures personal workspace and patient waiting areas are neat and sanitized.
• Responsible for handling patient financial transactionsCash Box

Cash Collections
Credit/Debit card transactions
Daily reconciliation

• Promotes the organization and assists in maintaining clinic efficiency
• Check-out patients
• Provide scheduling support for contracted providers and specialty departments
• Provide support for providers with requests and urgent needs
• Manages special patient needs upon request
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Receives and creates encounters for medical forms and delivers them to the clinical team
• Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
• Perform other duties as assigned

QUALIFICATIONS
Minimum Qualifications:

• High School Diploma or equivalent
• At least one year of experience in related field and/or six months of Front of House experience
• One year of customer service experience

Preferred Qualifications:

• Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a fast-paced, continually changing environment
• Ability to respond appropriately to shifting priorities
• Ability to prioritize work assignments
• Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
• Demonstrates knowledge and understanding of organizational policies and procedures
• Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
• Ability to work independently and in a team setting

Knowledge/ Skills/ Abilities:

• 6 months of previous HHS experience
• Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
• Certification fromHFMA OR

NAHAM OR
HBI Patient Access Certification

• Experience with Electronic Health Records (EHR) – Epic experience preferred
• Understanding of medical terminology
• Experience with different payers/insurance requirements
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Job Types: Full-time, Part-time

Pay: $17.75 - $25.00 per hour

Benefits:

• 403(b)
• Commuter assistance
• Dental insurance
• Dependent care reimbursement
• Employee assistance program
• Employee discount
• Flexible schedule
• Free flu shots
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Loan forgiveness
• Paid orientation
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Wellness program

Healthcare setting:

• Clinic
• Inpatient
• Level I trauma center
• Outpatient

Medical specialties:

• Cardiology
• Dermatology
• Home Health
• Internal Medicine
• Medical-Surgical
• Ob/Gyn
• Pediatrics
• Perioperative Care
• Primary Care
• Radiology
• Surgery
• Urgent Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application Question(s):

• Experience with EPIC is a bonus, but not a must. Do you have EPIC experience?

Experience:

• Customer service: 1 year (Preferred)
• Healthcare: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• EPIC: 1 year (Preferred)

Work Location: In person

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