Title: Recruitment Manager

Location: ERG Corporate

Job Description:

ERG is a leading U.S. based, privately held, independent clinical research site company, and provider of clinical development services with an expertise in early and late stage neuroscience drug development. With 22 wholly owned clinical sites and 5 affiliated sites, we conduct in-patient and out-patient phase I-IV clinical research studies. ERG has 340+ in-patient beds, a large and growing database of patients suffering from mental illness, neurological disorders, sleep disorders, addictions, Acute and Chronic Pain, diabetes and other illnesses as well as normal healthy volunteers who participate in trials for the advancement of medicine. With access to over 32 million patients/subjects and 5000 + completed trials, ERG continues to grow its capabilities and expand into indications where there are tremendous unmet medical needs in the United States and globally.

The Recruitment Manager assists Centralized Recruitment and manage assigned tasks related to the coordination, planning, and implementation of Patient Recruitment and Retention support operational plans at Site Level. Communicate with recruitment coordinators to implement and monitor impact of the recruitment/retention plans and create and provide project reporting. Collaborate with internal teams and external providers to coordinate aspects of tactics associated with the recruitment/retention strategy. May assist Centralized Recruitment to represent Site at site/sponsor-facing meetings, train recruitment coordinators and site staff, and conduct recruitment support outreach as required.

Responsibilities:

PROJECT MANAGEMENT

• Assist Site Director and Centralized Recruitment in completion of the scope of work, objectives, quality of deliverables, and other activities of projects as deemed necessary.
• Assist in coordination of project activities for team members regarding their project-oriented tasks to ensure that project milestones are met.
• Assist in tracking resources to assure adequate coverage to meet project deliverables and milestones.
• Provide technical support as necessary on project specific and interdepartmental training effort.
• Communicate with sites regarding Recruitment and Retention activities, including but not limited to; making follow-up calls regarding patient referrals, tracking logs, receipt of Recruitment and Retention materials, etc.
• May represent Patient Recruitment with sites on the conduct of centralized Recruitment and Retention efforts (e.g., follow up with sites for missing documents, answer site questions, conduct Recruitment and Retention teleconferences with sites, etc.)

PATIENT DATABASE MANAGEMENT

• Become proficient in the functionality of CTMS as it relates to Site’s patient database and gain a full understanding of how new/existing patient information should be captured and updated.
• Document and maintain all Company processes for fielding and inputting new patient screenings (phone, web submission, in-person).
• Document and maintain all Company processes for, regularly updating existing patient information in CTMS.
• Manage and maintain data tracking entries into designated tracking systems and tools in accordance with project requirements.
• Assist and maintain data tracking entries into designated tracking systems and tools in accordance with project requirements.
• Assist Centralized Recruitment with periodic report generation and review.
• Other duties as assigned by Centralized Marketing & Recruitment

STAFF MANAGEMENT

• Manage site recruitment team consisting of recruiters and outreach employees.
• Ensure recruitment staff are adequately trained and adhere to Standard Operating Procedures and working guidelines while performing duties on assigned studies.
• Fulfill duties of recruitment team (phone and outreach) as needed to assist team and meet goals.

Skills and Qualifications:

• Education and experience
  • Bachelor's degree and 5 years of experience in sales, marketing, communications, or outreach activities.
  • Demonstrates knowledge of the sites clinical research studies as well as the diagnoses and medical terminology that is involved in each study
  • Responsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conducted.
  • Study, learn, and comply with ERG/Site standard operation procedures, other policies, practices, and regulations where applicable.
  • Prior experience in clinical research, patient recruitment experience preferred.
  • Establishes clear direction and lays out work in a well-planned and organized manner.
  • Deals with performance or problem direct reports in a timely manner.
• Requirements
  • Understands regulatory requirements, as well as Good Clinical Practices (GCP) and International Conference of Harmonization (ICH) guidelines.
  • Knowledgeable in medical terminology
  • Excellent time-management skills communication and interpersonal skills (written and oral)
  • Excellent communication skills (interpersonal, written, verbal)
  • Basic computer skills to include Word, Excel, as well as proprietary applications unique to the clinical research industry (such as Study Manager)
  • The Position also requires scheduled on-call availability of varying degrees based on demands of specific studies, staff availability, and coordination of schedules.