High-impact role with competitive Pay and Benefits!

The ideal candidate for the role will have a warm personality, passion for assisting others, and background in medical assistance and data entry in healthcare settings.

Position Details:

We are currently seeking an experienced healthcare professional to join our Irvine headquarters in caring for and supporting for our patients. This team provides patients with one of their first impressions of our organization and is a critical part of their patient experience.

The Patient Coordinator will be responsible for many aspects of patient experience and general business operations including medical records clearance, patient management, scheduling, payment collection, triaging, call support, among a variety of others. This role is a backbone of clinical administration and a crucial part of helping parents on their fertility journeys.

It should be noted that this role primarily focuses on medical administration and patient coordination as opposed to back-office responsibilities.

Benefits:

• Health and dental insurance plans
• Paid time off and sick days
• 401K plans available for tenured employees
• Company trips, events, activities, and banquets
• Leadership and development opportunities

Qualifications:

• 1+ years prior work experience in medical office setting i.e., reception / front desk / medical assistant / care coordinator experience
• Fluency in languages beyond English, particularly Mandarin Chinese, Korean, or Japanese strongly preferred
• Familiarity with relevant medical terminology preferred but not required
• Comfortable with Microsoft Office software
• Familiarity with EMR software and patient scheduling is a plus
• Local to the Irvine area for interview, evaluation period

Responsibilities:

• Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
• Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs
• Deliver the highest standard of patient service and a supremely courteous and professional experience
• Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for
• Collaborate with team members to improve individual and department performance
• Coordinate with leadership and other departments to address patient feedback and resolve patient questions
• Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
• Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements

About Life IVF Center:

Life IVF is a nationally acclaimed fertility program, helping thousands build the family of their dreams. Located in Southern California, we specialize in Precision IVF®, offering our patients accessible treatment tailored to their needs and circumstances with high rates of success and reduced reliance on medication. We pride ourselves on our outstanding patient results, strong team atmosphere, and culture of continual improvement.

Candidate Traits:

• Meticulous attention to detail in processing complex medical records
• Warm and friendly personality that is encouraging to potentially sensitive patients
• Strong desire to help patients, passion for healthcare and supporting others
• Outstanding verbal communication skills with compassion, professionalism, and courtesy
• Proactive and always eager to create positive changes for patients, teammates, and the organization
• Quick learner with ability to adapt to ambiguity and problem solve independently
• Humble team player that is comfortable working with diverse patients and colleagues

related key search terms: third party reproduction, front office medical assistant, medical data entry, medical records associate, healthcare data entry, healthcare record keeping, front office administration, gestational carrier, surrogacy, egg donation, IVF, fertility

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office
• Outpatient

Medical specialties:

• Ob/Gyn
• Reproductive Endocrinology & Infertility

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Irvine, CA 92606: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please briefly (in 1-3 sentences) describe why you are interested in this particular position.

License/Certification:

• Medical Assistant Certification or Nursing License (Preferred)

Work Location: One location

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