- Educate and answer questions for patients including surgery, post op and RX questions
- Schedule outside testing appointments for patients
- Assess, complete, and submit patient forms including disability, BWC, and return to work. Ensuring that the physician is aware of and signs off as required
- Resolve patient questions, problems, and medication refill requests
- Respond to attorney medical record requests
- Accurately prepare and submit office fee tickets
- Handle patient calls and voice mail requests in a professional and timely fashion Obtain pre-authorizations for services as required
- Coordinate services with therapy unit and other health care facilities
- Coordinate patient communication with billing team
- Maintain authorization and other data in Practice Management System
- Ensure that transcription is complete, accurate and filed in a timely manner Coordinate paperwork for surgery patients with the surgery center/hospital Schedule surgeries in SCOR/ call for schedule at hospital
- Obtain patient history and evaluate need for Pre-Admission Testing (PAT)
- Instruct patients on PAT, surgery, and post-op experience
- Ensure all PAT, and consent forms are sent to proper surgery facility in a timely manner
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