Patient Care Coordinator Job at Akahi Associates, LLC
Overview:
The purpose of this position is to support the clinical protocols by providing patient care coordinator services through the CTU to the Interoceptive Disorders unit (PI: Brian Walitt, MD, MPH), and other groups as assigned
Work Hours:
Coordinates the recruitment, scheduling, travel and admission of research study participants.
Meet with lab members to present updates - Daily Schedules and maintains accurate participant schedules that are compliant with the participant's protocol. - Daily Schedules and maintains an up-to-date clinic schedule that coordinates participant schedules, clinician schedules, and ancillary services to ensure participants visits run smoothly. - Daily Ensure all participant travel, lodging, and meal arrangements are complete, and within protocol guidelines. - Daily Answer/receive participant communications and triage to the appropriate staff member. - Daily Qualifications:
Filed of Study:
Software:
Skills:
Overall Position Summary and Objectives:
The purpose of this position is to support the clinical protocols by providing patient care coordinator services through the CTU to the Interoceptive Disorders unit (PI: Brian Walitt, MD, MPH), and other groups as assigned
Work Hours:
- 30-40 hours per week
- Monday-Friday
- No Nights
- Not a fixed schedule
Statement of Work Details:
Coordinates the recruitment, scheduling, travel and admission of research study participants.
- Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.
- Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff. 1
- Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel.
- Coordinate scheduling, travel and lodging of subjects participating in studies.
Distributes recruitment materials.
- Distribute patient recruitment and communication materials.
Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members.
- Serve as a translator for Spanish speaking subjects who are not fluent in English.
- Triage questions to appropriate personnel in the team as necessary. 2
- Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term basis
- Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage
the issues to the appropriate personnel in the team as necessary.
Explains policies and procedures to participants and refers them to appropriate staff.
- Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.
- Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.
- Explain the purpose of the study to potential participants; assess eligibility to participate; enroll eligible study participants and explain the research procedures; respond to routine questions on study procedures and seek additional information when needed.
- Confer with study participants; explain the purpose of the study and obtain informed consent.
- Respond to communications with research subjects; direct questions to appropriate team member.
Collates, enters and maintains data collected on participants.
- Collect, verify, record and maintain data on clinical activity and/or research.
- Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.
- Collate and enter data collected on participants.
- Review medical records to collect relevant clinical data.
- Ensure accurate and complete collection and submission of study data.
- Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.
- Maintain clinical data in protocol databases.
- Create reports/spreadsheets for tracking and scheduling of protocol patients.
- Review patient and clinical charts; enter patient data into files and automated databases.
- Ensure that research data are entered into database.
- Ensure consistency in records, data and datasets in accordance with regulatory requirements.
- Work with staff on QA/QC of the clinical and research records for patients on study prior to audits.
- Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.
Coordinates new patient referrals by obtaining pertinent information and forwarding it for review.
- Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.
- Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
- Review incoming patient referrals and contact referring physician’s office if referral is incomplete.
- Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.
- Communicate with appropriate staff about intake and materials and submission of materials for review.
May assist in preparing credentialing packages.
- Work with staff on preparation of credentialing packets for clinical staff.
Monitors workflow and administers and revises processes to maintain and improve operations.
- Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.
- Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
- Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
- Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families and staff.
- Participate in quality improvement initiatives and maintenance of SOPs.
- Collaborate with staff to submit protocols to the IRB; monitor protocol compliance.
Mentors and trains staff on patient recruitment and coordination processes and procedures.
- Develops training materials, job aids and instructions for use by patient coordinators.
- Mentors and coaches patient coordinators.
- Advises executives and researchers in the processes of participant recruitment and prepares informational summaries and briefs.
Deliverables:
Meet with lab members to present updates - Daily Schedules and maintains accurate participant schedules that are compliant with the participant's protocol. - Daily Schedules and maintains an up-to-date clinic schedule that coordinates participant schedules, clinician schedules, and ancillary services to ensure participants visits run smoothly. - Daily Ensure all participant travel, lodging, and meal arrangements are complete, and within protocol guidelines. - Daily Answer/receive participant communications and triage to the appropriate staff member. - Daily
Certifications and Licenes:
None required
Filed of Study:
- Health and Medical Administrative Services - Miscellaneous Biology - Miscellaneous Business Medical Administration - Medical Assisting Services - Medical Technologies Technicians - Miscellaneous Health Medical Professions - Nursing - Social Work
Software:
Electronic medical records- POTS
Skills:
- Possess proficiency with clinical databases and report tools -
Patient/Family education - Travel arrangements - On-site visits -
Communications - Social media - Recruitment - Scheduling -
Screening - Websites - Bilingual (Fluent in English and Spanish)
Patient/Family education - Travel arrangements - On-site visits -
Communications - Social media - Recruitment - Scheduling -
Screening - Websites - Bilingual (Fluent in English and Spanish)
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