Current Employees:

COVID Vaccination Statement

Ensuring the safety and well-being of our patients, visitors, staff, and communities is our deepest commitment at Monument Health. As a condition of employment, Monument Health requires all employees be fully vaccinated * against COVID-19, or have obtained an approved medical or religious exemption, prior to starting employment.

• Fully vaccinated means it has been at least two weeks since the completion of a COVID-19 primary vaccination series. COVID-19 primary vaccination series is defined as the administration of a single-dose vaccine (such as the Janssen (Johnson & Johnson) COVID-19 Vaccine) or the administration of all required doses of a multi-dose vaccine (such as the Pfizer-BioNTech COVID-19 Vaccine (interchangeable with the licensed Comirnaty Vaccine) or the Moderna COVID-19 Vaccine).

Pay Rate Range

to

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)

*Flexible scheduling

Job Description

Essential Functions:

• Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. Maintain accurate and complete documentation of complaints and resolutions.
• Develops and monitors performance indicators for processes related to patient complaints and/or satisfaction as evidenced by observation, documentation, and/or feedback.
• Assesses the patient and family’s social needs and works with social worker/case manager as needed to make referrals to appropriate community agencies or social services (i.e. grief support groups, public housing, tribal council offices, meals, and Cornerstone Rescue Mission).
• Coordinates activities related to patient and guest relations and improvement of customer satisfaction.
• Daily rounding on new admissions and waiting rooms to monitor patient/family needs and provide patient relations assistance as needed.
• Participates in performance improvement and quality control activities.
• All other duties as assigned.

Additional Requirements

Preferred:
Experience - 1+ years of Healthcare Experience; 1+ years of Social Services Experience
Education - Bachelors degree in Healthcare, Human Relations, or Social Services
Certification - Society for Healthcare Advocacy (SHCA) Domains of Practice Certificate - Accredited University or accredited training professionals

Job Category

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Scheduled Weekly Hours

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Employee Type

Make a difference . Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.