Cornerstone Job Description:

Patient Accounts Specialist - In-Office Position. Hybrid schedule offered after training and introductory period determined by supervisor.

Company Overview

Cornerstone Adminisystems, Inc. is an employee-owned company, founded in 1994 with a sole focus on serving the EMS industry. We deliver comprehensive billing and revenue cycle management solutions with a total commitment to delivering the best possible result for every client, every day.

Responsibilities

The Patient Accounts Specialist is responsible for managing and resolving unpaid patient accounts that require intervention with the patient. This includes accounts such as uninsured, patients paid direct, members, community residents, hardships, delinquent accounts, etc. The Patient Accounts Specialists are also the frontline of customer service for all incoming billing related phone calls. The goal is to satisfy each and every account and phone call to the fullest extent applicable.

Duties include:

• Provide superior customer service to all incoming phone calls
• Assist patients calling with all applicable billing related needs, such as insurance information, payment plans, hardships, membership terms, referral to collections, etc.
• Document billing software with all inbound and outbound calls
• Update billing software with all applicable insurance and patient demographics received via mail, phone, email, fax, website submission
• Initiate phone calls to patients for unpaid accounts
• Develop payment plan techniques for delinquent accounts
• Submit invoices to bill patients to secure payment on outstanding balances
• Verify insurance eligibility via various online platforms
• Process incoming patient correspondence via mail, fax, and email
• Manage applicable claims resolution workflows
• Communicate new industry information and procedures as learned while working claims
• Provide direct supervisor with ideas and suggestions for efficiencies, system updates and procedural improvements
• Complete departmental related projects as needed
• Complete all additional duties as assigned

The Patient Accounts Specialist must remain compliant with all client outlined specifications, while adhering to federal, state and local guidelines in accordance to the goals set forth by Cornerstone.

Requirements

• Knowledge o Understanding of insurance, Medicare and Medicaid billing procedures and general practices o Ambulance billing guidelines and regulations o Collection law and guidelines o General computer proficiency and knowledge of Microsoft Office applications o Math, grammar, and spelling proficiency

Patient Accounts Specialist

• Skills/Attributes o Superior customer service skills and persistence o Excellent time management and prioritization skills o Ability to multitask and meet deadlines o Maintain positive attitude and flexibility o Strong communicator, written and verbal o Detail oriented and accurate o Investigative nature with problem solving skills o Team player

Employees are expected to protect the privacy of all patient information in accordance with Cornerstone’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a third-party billing agent. Failure to comply with Cornerstone’s policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.

Employees may access Protected Health Information (PHI) and other patient information only to the extent that is necessary to complete their job duties. PHI may only be shared with other employees who need to know specific patient information to complete their job responsibilities related to billing, payment or other company operations.

Employees are expected to report, without the threat of retaliation, any concerns regarding Cornerstone’s policies and procedures on patient privacy and any observed practices in violation of that policy to the designated Privacy Officer.

Employees are expected to actively participate in Cornerstone’s privacy training and are required to communicate privacy policy information to coworkers, students, patients and others in accordance with Cornerstone’s policy.

Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• New Cumberland, PA 17070: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to handle taking inbound and making outbound calls?
• Are you able to work well independently?
• Are you reliable and dependable?

Work Location: One location

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