Partnerships Manager

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About Us:

Operation Warm is a national nonprofit that manufactures brand-new, high-quality coats and shoes for children in need. We partner with compassionate individuals, community organizations, and corporations across North America to connect underserved children to community resources they need to thrive. Over the last 24 years, Operation Warm and our partners have offered the gifts of brand-new coats and shoes as a bridge for families in need of accessing everything from flu shots to new books.

Position Summary:

This position will report to the Partnerships Management Associate Director. The Partnerships Manager’s role is to assist members of the Partnerships Management (PM) and Partner Development- New Business (PD) teams.

Support for the PM team will involve nurturing and maintaining long-term, growing, and trusting relationships with Operation Warm’s community organizations and corporate funding partners. The Partnerships Manager will also oversee a portfolio of small accounts and inbound new partner leads.

Support for the PD team focuses on identifying new partner prospects, initiating cold outreach, follow-up leading toward setting introductory meetings with PD team members. The Partnerships Manager will also research new partner prospects in designated segments to provide outreach contacts for PD team member outreach.

This position will not supervise staff.

Location

Ideally this position will be based in headquarters office in Glen Mills, PA. We will consider remote candidates in the following states: DE, GA, IL, OH, PA, SC, TX, UT, VA. If remote, must live within 90 minutes of a major US airport.

Essential Duties and Responsibilities

• Assist members of the PM team as needed by configuring orders, creating order shells, creating impact reports, assist in preparing presentations, creating and monitoring Salesforce reports and making required data edits to improve data integrity.

• Work with assigned accounts to renew and expand current funding level to meet and exceed individual and organizational revenue goals through account stewardship and pursuit of account growth opportunities.

• Train partners to access and utilize tools on our partner portal, assist with order configuration and placement, work to eliminate receivables, and answer partner questions as needed.

• Assist in creating and delivering formal and informal presentations to existing partners (both in-person and virtual).

• Onboard assigned new partnership accounts.

• Provide regular progress updates to the PM Associate Director and ensure account revenue forecasts are accurate each month and accounts are moving through the sales pipeline.

• Working under the direction of the PD Associate Director, develop new account prospect lists, identify potential contacts, initiate cold call outreach and follow up, leading to setting introductory meetings with members of the PD team.

• Research and develop cold contact prospect lists in designated segments as directed by PD Associate Director to provide to members of the PD Team for follow-up.

• Utilize approved communication templates (presentations, emails, MOUs) and messaging.

• Ensure that all required data is captured in Salesforce. Accurately and fully maintain all relevant partner records in Salesforce. Utilize exception reports to identify and correct any data errors or omissions.

• Collaborate with Operation Warm departments (Partner Development, Marketing, Program Implementation, Partner Support, Accounting, Logistics) to ensure seamless program execution and drive partner satisfaction and growth.

• Work harmoniously with all Operation Warm departments to exceed personal and organizational goals

• Attend (occasionally lead) and participate in Operation Warm in-person events.

• Contribute to annual budgeting, planning efforts and strategy development as requested by Account Management Director.

Requirements

• BA or BS undergraduate degree
• Previous account management or B2B donor/client facing experience
• Desire to work in a high-growth, performance focused environment
• Experience in preparing and presenting to an audience
• Relationship oriented with excellent written and verbal communication skills
• Detail oriented with well-developed organization skills
• Demonstrated ability to work well with a team
• Must be flexible and adaptable
• Ability to organize and manage customer expectations and deliverables
• Ability to think on your feet and problem solve in real-time
• Positive Attitude
• Commitment to Operation Warm’s mission
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, Teams, Outlook, OneNote)
• Experience with Salesforce and/or other CRM systems
• Spanish language proficiency a bonus/is preferred
• Ability to travel within the U.S. and Canada as needed (~20%)
• Experience with nonprofit organizations is a plus

Benefits

• 401(k)
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance