Job Description
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a flexible work schedule, with the ability to work some nights and weekends.
Hourly Rate is $20/hr and requires working onsite in the Austin office!
Responsibilities:
- Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
- Serve as "debit card industry expert" in support of partner sales efforts
- Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
- Manage existing partner base, working with sales staff
- Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
- Identify market opportunities for enhancements to existing products and development of new products
Skills/Education/Experience:
- 1-2 years of call center agent experience
- English/Spanish preferred
- Excellent oral, written and interpersonal communication skills
- Extremely professional, personable and outstanding at communicating in a positive and effective manner
- Must be a champion of superior Customer Service
- Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
- Ability to demonstrate strong organizational skills
- Ability to prioritize workload and work efficiently with minimal supervision
- Outbound sales experience preferred
- Complete knowledge of all Call Center policies preferred
- As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
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