PeachState Hospitality (PSH)

Job Description – Food &/or Beverage Server

Position: Food &/or Beverage server

Reports To: Food & Beverage Manager

Requirements: High School diploma or higher level education.

1 year of food & beverage experience.

Must work the required shift and be flexible when required.

Must be willing to work week-ends as required.

Adhere to PeachState Hospitality’s mission, vision, and value statements.

General Responsibilities

• Ensure proper and timely completion of all food & beverage duties.
• Direct and coordinate the activities in the dining room and/or the bar, handle reservations as appropriate, manage seating and guest accommodations and services optimize revenues.
• Ensure the proper appearance of the dining room and/or the bar and all related public areas.
• Ensure that the lobby, all general area flooring, and all general commercial areas are safe and free from all hazards (or potential hazards) to the hotel/restaurant/bar guests, visitors and associates at all times.
• Perform other duties as required by the Food & Beverage Manager or the hotel General

Manager (GM).

Primary Functions:

• Revenue: o Financial: Aggressively pursue the hotel food &/or beverage revenue goals and effectively utilize effective revenue maximization tools. Constantly seek new ways to increase revenues and guest covers. o Rates: Aggressively and effectively pursue the sales strategy approved and assigned by the F&B Manager. o Sales & Marketing: Work closely with the sales team and capitalize on all revenue opportunities. Unless a dedicated sales manager is on staff, the sales team shall consist of the General Manager and the F&B Manager. In such event, work together with the F&B Manager on preparing daily for group/meeting bookings and contracts, sales calls and any other activities that will generate revenue for the property.

• Profit:

o Support the effective control of all food & beverage and operational expenses including labor, overtime, supplies etc., and seek and help implement cost saving strategies.

• Quality: o Guest Service: Ensure that the F&B facilities meet/exceed PSH and Brand standards for guest satisfaction. o Safety: Ensure that the hotel and the F&B facilities meet/exceed PSH and Brand safety standards for guests, visitors and associates.
• Work Ethic: o Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to PSH’s Standard Operating Procedures.

Specific Responsibilities:

• Send a daily end of the day activity and accomplishment email to the F&B Manager and a copy to the GM.
• Be proficient on the use of the F&B POS system and be knowledgeable on the hotel property management system.
• Have a good understanding of all hotel and F&B operating procedures.
• Comply with all existing and new policies and procedures for the dining room, kitchen, bar and the hotel.
• Continuously and constantly monitor the dining room and/or the bar and all public areas and ensure that all areas, equipment and facilities are safe and free from all hazards (or potential hazards) to hotel/F&B guests, visitors and associates.
• Comply with appearance and demeanor requirements of the dining room and /or the bar and ensure that colleagues are following company policies.
• Attend bi-weekly departmental meetings, and individual meetings as needed.
• Perform delegated responsibilities and follow up on outstanding issues.
• Be proficient on the use of all dining room and/or the bar equipment such as credit card machine, cash register, pos system and bar equipment.
• Exhibit excellent guest relations and interpersonal skills.
• Inform the F&B Manager or the GM of any unique situations, or unusual developments in the dining room and/or bar operations.
• Handle guest complaints effectively.
• Be willing and able to work any shift, including week ends and fill in when other associates are not able to work their scheduled shift.
• Take and process reservations as appropriate.
• Process reservations received from sales office and other hotel departments.
• Have complete knowledge of the menus and offered menu and special items.
• Maintain a thorough understanding and knowledge of brand standards and seasonal or other promotions and ensure compliance.

• Process cancellations and modifications to reservations.
• Ensure that adequate inventories of dining room and/or bar supplies are maintained and effectively controlled.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
• Maintain a collaborative relationship with the Facilities Manager to ensure that the dining and/or the bar are continuously and consistently maintained.
• And any other duties as necessary and required by the company.

Optimum Attributes:

• Effective Communication skills
• Pleasing personality
• Good team player
• Good listener
• Well-groomed and professional appearance.
• Open with praise, discrete with criticism.

• Performance standards: o Performance shall be measured by budgeted Revenues, MSI Index, Guest Service

Index (GSI) and the Associate Satisfaction Index (ASI).

While this is intended to be an accurate reflection of the current position, Management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change.

Job Type: Part-time

Pay: From $11.00 per hour

Physical setting:

• Fast casual restaurant

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Restaurant experience: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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