To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

Our ideal candidate will have one (1) +/- years of MA experience, preferably in an outpatient or clinic setting. Certification or Registration as a Medical Assistant a plus

ESSENTIAL JOB FUNCTIONS:

CUSTOMER SERVICE:

• Provides high level customer service in all interactions with internal and external customers.
• Interpersonal skills to interact with a wide range of constituencies.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

CLINICAL FUNCTIONS:

• Performs routine patient care responsibilities such as taking vital signs, venipuncture (blood draws), collect specimens, EKGs/ECGs, and laboratory Point of Care Testing.
• Collects patient health history, performs medication reconciliation, and enters information in EPIC.
• Administer Injections and medications as directed by medical provider.
• Notes the chief complaint/reason for patient's visit.
• Prepare equipment, examination rooms, and clean instruments as directed.
• Assists with medical procedures and exams as needed.
• Instructs patients on general care and medicine procedures.
• Maintains patient and service rooms in a neat and orderly condition.
• Conducts patient outreach phone calls and post visit follow-ups.
• Responds to routine patient phone calls and MyChart messages and route to RN, ACP or Physician as needed.
• Performs clerical/administrative responsibilities such as filing and/or scanning patient medical records, obtaining lab/x-ray reports, hospital notes, and referral information.
• Must be able to communicate thoughts clearly, both verbally and in writing.
• Must have critical thinking and problem-solving skills.
• Ability to observe changes in the medical condition of patients and effectively communicate these changes to other nursing staff members and physicians/providers.
• General computer skills, including but not limited to: Microsoft Office, information security, electronic medical documentation, and email.

MINIMUM QUALIFICATIONS: High school or equivalent AND...

• Registered Medical Assistant or graduate of an approved Medical Assistant program.
• CPR Certification required.

SALARY RANGE: $15.38 - $23.08 per hour, commensurate with experience.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.