Online Reputation Specialist Job at VASA Fitness
This is a hybrid role. 30-35 hours per week.
JOIN OUR TEAM
At VASA Fitness Our Approach start with people who align with our values. When we have a solid foundation, we can bring our Purpose to life by creating an UPLIFTing VASA experience by offering inclusive, accessible, and on-trend fitness. We create a sense of belonging by being supportive, helping people feel seen and building connection with our employees, members, and guests.
We offer a competitive total reward approach which includes benefits for employees who work 20+ hours per week. All employees receive complimentary gym membership and a Plus-One membership and 401k.
30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
Come join VASA Fitness and join a passionate, fun, and united team!
PURPOSE
The Online Reputation Specialist is responsible for providing an UPLIFTing brand experience in all of our online review channels. On behalf of VASA, this person will strive to provide a positive, responsive online experience and clear cross-functional communication on public sentiment and areas of improvement. This person works closely with both the Marketing and Member Service Teams to resolve member concerns quickly.
RESPONSIBILITIES
The key responsibilities for this position include, but are not limited to, the following:
-
Owns and manages online sentiment across all channels. Including but not limited to: Facebook, Instagram, Twitter, Google, and Yelp
-
Report daily on reviews and work with Member Services to resolve issues
-
Report monthly on the wins and ways we can improve, based on our online reviews across all channels
-
Assist Member Services with tickets as needed during slow times online
-
Create a friendly, professional, and positive first impression on our Members, their guests, and the public
-
Properly research, address, and resolve membership concerns and requirements
-
Meet or exceed all quotas provided by your leader
-
Accurately record all information regarding Member relations internally as well as in external company tools
MINIMUM Q UALIFICATIONS
-
High school diploma or equivalent (GED)
-
Prior customer service experience
-
Strong attention to detail
-
Excellent collaborator
-
Ability to apply learnings and use own judgement to make decisions that impact members and the company
-
Ability to work without immediate supervision
-
Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.)
-
Ability to focus on core information expressed by members and provide solutions, information, and guidance in a professional manner
-
Integrity in handling financial transactions and information regarding member accounts
-
Optimistic mindset with a roll-up-your-sleeves attitude
-
Passion for quality execution
-
Ability to work in a fast-paced environment and effectively manage a high volume of inquiries
-
Experience in Microsoft Office
-
Experience using Asana, Sprout or Podium is a plus
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.