Summary: Responsible for supporting the Online Banking department including consumer and business banking, and Treasury Management products & services by providing technical and professional support to internal and external clients. Support the successful implementation of Treasury Management Services for clients. Provide quality sales support and assistance to Treasury Management Sales Officers and their prospective clients and serve as a liaison between clients and business line partners/departments.
Duties and Responsibilities:

• Provide support to Treasury Management Sales by coordinating implementations for new and existing clients
• Prepare and track customer agreements, authorizations, and approvals
• Responsible for providing timely, informative reports to clients on the status of product implementations
• Ensure successful, accurate and timely implementation of Treasury Management Services for clients
• Provide high quality client support of consumer online Banking, business online banking, mobile banking and Treasury Management products and services
• Perform quality control, call back, retention and archival of all Online Banking related forms and documents
• Identify test system issues, user acceptance testing, and report findings to the Digital Banking Manager
• Assist online Banking with daily reporting, monitoring, maintenance and audit
• Provide Treasury Management product trainings to clients and internal staff
• Adhere to company policies as defined

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Job Requirements: *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or equivalent required; Bachelor’s degree in Business or Technology a plus
• Minimum 1 to 3 years of related experience required
• Experience with computer or application troubleshooting and support is preferred

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Skills / Qualifications:*

• Working knowledge of ACH and Wire Transfer networks and processing preferred
• Working knowledge of basic computer technologies with understanding of networking concepts, common desktop applications, and hardware
• Proficiency in Windows OS, Internet Explorer and Microsoft Office Apps (Word, Excel, PowerPoint)
• Strong interpersonal and client service skills
• Strong oral and written communication skills
• Must be detail-orientated with the ability to self-prioritize

First Foundation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Job Type: Full-time

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