Office Lead
Partners with the customer and the HFC to assist in determining the best terms of payment, by meeting or exceeding customer expectations and needs. Functions as an integral part of the total customer service experience from the transaction of the sale through to the successful delivery to the customer. Partners with the customer service team to ensure that all customer and sale information is complete and accurate. May also partner with other customer service team members and management to enhance the sales experience and help ensure customer satisfaction. Follows customer service and sales procedures and techniques and ensures that store policies and procedures are maintained accordingly.
Here is a summary of some of the functions you the Customer Service Associate will perform:

• Leads office support positions (Office Support Team) to ensure the customer’s expectations are met
• Partners with the Home Furnishings Consultant (HFC) to ensures that all established procedures are followed accordingly in a manner that is friendly, courteous and professional
• May attend sales meetings as directed by supervisor
• At time of the sale decision, discusses payment options with the customer, including financing

options. Accesses the order through the POS system, generating a customer invoice

• Partners with the customer to determine the best delivery date that meets the customer’s

needs

• Resolves delivery date issues with customer together with the HFC or Manager as appropriate.

Should a customer change their mind the office lead would partner with the HFC along with
management, as appropriate, to find an alternative that meets the customer’s needs

• May confirm the delivery with the customer and may interact with the Warehouse team

(Delivery Driver/Helper) to confirm receipt, order conformance, and to discuss any specific
delivery specifications

• Partners with the management team depending on the nature of any issue that may arise—

Sales, payment, delivery

• Assists the CST in resolving customer issues. Ensures customer satisfaction
• Follows all established office standards, store policies and applicable store procedures in a

timely and accurate manner.
7/10/2019

The Ideal Candidate will have, among other skills and abilities:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Must be willing to submit to physical capability test
• Ability to read, write and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers,

clients, and other employees of the organization

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals

• Follow safety guidelines
• Track record of servant leadership; serving others and putting team goals first
• Owners mindset; take ownership over everything in scope of responsibility
• The spirit of an adventure guide; passion for the business bringing curiosity and innovation to

the job

• Proactive approach; identifies and solves problems
• Adaptability; flexible to shifting priorities and a changing environment
• Desire to continuously improve

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Louisville, KY: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Please Note :
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