Job Purpose: Night Auditor/ Weekend Front Desk Clerk

To balance daily accounting reports and prepare the computer systems and front desk for the next business day while attending to the front desk.

Duties and Responsibilities

The Night Auditor runs reports and prepares the property management system to turnover the day. They also take care of guests’ needs during that time. This includes:

• Will provide prompt friendly and courteous service in all aspects of the job.
• Will be on stage when we are at the front desk or visible to our guest and will act accordingly.
• Will respond to guest inquiries, concerns or complaints in a courteous, timely and efficient manner.
• Will remain calm and professional in stressful situations.
• Will comply with all AAA Four-Diamond service standards.
• Will review and have a complete understanding of “Promotional Book” special packages and events.
• Will have knowledge of special activities in the surrounding area.
• Will be trained on “telephone” responsibilities.
• Will be trained on “reservation” responsibilities.
• Will be trained on “check-in and check-out” responsibilities.
• Responsible for taking deposits for advance reservations to the standards set.
• Responsible for cash handling procedures.
• Responsible for recording adjustment to the standards set.
• Responsible for keeping work areas, including front desk, telephone, back office, and concierge areas neat and clean.
• Will communicate any procedural changes that would help facilitate hotel operations.
• Run daily reports to prepare night audit pack for accounting.
• Run daily reports for Director of Rooms Division and the Front Office Manager.
• Ensure back-up is run and prepare system for next business day.
• All other duties as assigned by department Director and/or Executive Team members

Qualifications

Qualifications include:

• Education: High School Diploma
• Strong customer/ guest service skills
• Hospitality experience preferred
• Must be able to use a computer
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization
• Ability to learn quickly and accurately.

Working Conditions

Working conditions vary based on business needs. Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary. Environment can be fast paced, and Associate will need to be able to manage multiple projects at one time and see them from start to finish. Associate will also be expected to help other Osthoff Associates on various projects and initiatives.

Certificates, Licenses and or Registrations

N/A

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand for long periods of time, walk, reach outward, and lift up to 20 pounds. The employee is occasionally required to reach above shoulder, squat or kneel, bend, lift up to 50 pounds, and push or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision.

Language Skills

Excellent verbal and written communication skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Ability to commute/relocate:

• Elkhart Lake, WI 53020: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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