National Training Manager Job at Allied Universal® Event Services
Allied Universal® Event Services, an Allied Universal® Company, is hiring a National Training Manager. The National Training Manager is responsible for creating, implementing, and managing event services training products and systems; for organizing and delivering field training events; for maintaining internal and external customer relations and service; for working on any special projects on an as-needed basis to support of event services organizational objectives; for managing compliance with event services and Allied Universal training goals and requirements. This position will be remote, but with required travel up to 50 % of the time across the U.S.
- Communicate with stakeholders (Regional Training Manager, Field operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
- Create, implement, and manage high quality training products and systems, operational programs and systems, and any other event services products as needed, compliant with training and operational needs and relevant regulations
- Track, report upon, and influence/manage training compliance as required or indicated by Allied Universal Security, Allied Universal Event Services, and other, third-party standards or regulations
- Deliver/conduct field training programs for Security Professionals and Supervisors in accordance with local, state, and federal laws and regulations, and Allied Universal and Allied Universal Event Services standards
- Manage third party relationships as assigned or as needed (e.g., training providers, service providers, etc.)
- Obtain and maintain training and security related credentials (e.g., instructor certifications, organization memberships, professional certifications) as directed
- Work with operational partners (Human Resource Coordinators/Branch Managers) to develop practical training programs at the branch level to comply with contractual and regulatory training
- Organize and deliver training and professional development events as directed or needed
- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Minimum of three (3) years of experience in classroom instructor experience to include creating, implementing, and managing high quality training products and systems
- Knowledge of training development and delivery processes
- Thorough understanding of the private security industry and operations, especially security concepts, skills, and techniques
- Ability to deliver specific training programs in accordance with local, state and federal laws and regulations, and Allied Universal standards (may require certifications); CPR/First Aid/AED; Defensive Tactics (e.g. handcuffs, pepper spray, batons, Tasers, firearms); Mobility Devices (e.g. vehicles, bicycle, golf cart, Segway); Fire Safety Services (emergency plans; occupants, floor wardens and staff presentations; and evacuation drills); provide other value-added services such as workplace violence/active shooter training
- Able to write manuals, high quality and engaging training products, review and respond to written requests for proposals, and prepare extensive presentations
- Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint; able to effectively utilize all available office management technology including PDAs, Outlook, and internet applications
- Professional, articulate, and able to use good independent judgment and discretion
- Excellent interpersonal, teamwork, and customer relations skills
- Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients
- Able to exercise discretion and independent judgment in the normal course of day-to-day activities to schedule appointments in order to carry out responsibilities
- Able to consistently demonstrate personal integrity and trustworthiness
- Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines; highly organized and able to keep on track with required information available at all times
- Experience in private security-provided event services
- Prior experience in the fire service, security industry, law enforcement and/or military
- Some college education or business class
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