Location Designation: Remote

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

Candidate must be able to work either Central, Mountain or Pacific time zones.

A client-facing role that works in conjunction with a field-based National Account Executive to support the inforce National book of business. The primary focus is to work independently on educating the client/broker on benefit programs and service capabilities, and responding to service issues and requests. The National Account Manager will work in conjunction with the National Account Executive on ensuring profitability, persistency and growth of the book. The National Account Manager is considered an expert in customer service and must be a problem solver and results oriented.

Responsibilities:

• 
  Responsible for resolving complex client inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services
• Coordinate with National Account Executive and National Client Facing Manager where applicable, to ensure client needs are met and potential problems are averted on assigned book of business
• Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners
• Involved in new client implementations to introduce the concept of the Account Team and get familiar with the client.
• Prepare and deliver web and telephonic presentations with the client to educate and inform on benefits, services, and self administration tools for billing and reporting.
• Fully support Sales and National Account Executive in achieving their business goals and objectives in persistency, profitability and growth
• Participate in regularly scheduled feedback and information exchange sessions with key business partners
• Training and mentoring of less experienced team members
• Identify and train on process improvements and participate in cross-functional projects

Qualifications:

• 
  High degree of verbal and written communication skills
• Experience in presenting and training via web or telephonic method
• Ability to work independently and with business partners to achieve common goals
• Ability to ascertain urgency and set priorities accordingly
• Ability to both assign and accept tasks and see them through to completion
• Ability to manage through conflict to find common ground

Candidate must be able to work either Central, Mountain or Pacific time zones.

Salary range: $65,000-$100,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 88435