Member Services Representative Job at Business Integra Inc.
Onsite in Irving, TX
3 Months Contract
Pay Range: $20 to $22/hr-W2-No benefits
Summary:
- This position is to provide service and support to our managed care customers through verbal or written communication.
- This position acts as the primary liaison both telephonic and in-person between all members and the plan.
Responsibilities:
- Facilitates member & provider understanding of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional manner.
- Records all contact with customers, both verbal & written in the current MIS system.
- Required to assist in training/re-training new and current employees.
- Maintains accurate documentation of all telephone contact, walk-in customers, and any mail inquiries by documenting to ensure a clear audit trail for reporting purposes.
- Responsible for handling all incoming calls and making outgoing calls as needed in order to resolve any issues or questions.
- A triage phone request to other areas such as Utilization Management and Provider Relations.
- Handles incoming written correspondence in a timely and professional manner
- Must have an excellent understanding of benefits, products, & other health care and/or insurance issues as they pertain to our customers (internal/external)
- Excellent communication and knowledge of MIS systems.
- Including but not limited to Microsoft Word and Microsoft Excel
- High School Diploma.
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer relationship management: 5 years (Required)
- Client Support: 5 years (Required)
- Healthcare Industry: 1 year (Preferred)
Work Location: One location
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.