Oshi Health – Remote Member Enrollment Specialist

Are you passionate about patient care and looking to work as part of a multidisciplinary care team to improve the digestive health of a large population on a national scale?

Are you ready to create a revolutionary new approach to digestive health care with a radically better patient experience while bending the cost curve down?

Do you share our belief that telehealth and data-driven remote care can provide more accessible, convenient, supportive and whole-person approaches to diagnosing, treating and controlling symptoms for GI conditions?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

If so, you could be a perfect fit for our team! We are a group of like-minded professionals who share a common mission and passion for helping others and a desire to build an industry-leading service in the GI space.

About Oshi Health

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing and treating digestive health conditions.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

We are seeking a Member Enrollment Specialist who is passionate about connecting and engaging new members into the Oshi Health program. As a core member of the clinical team, you will take pride in supporting our mission to drive towards achievement of our member acquisition goals. You will have access to ongoing training and support from both the Clinical Leadership & Member Marketing teams to help you deliver on your monthly and quarterly goals.

What you’ll do

• Member Engagement: Drive achievement of member acquisition targets by supporting a high volume of new members in enrolling and scheduling their first appointment through use of various channels: i.e. introductory phone/video calls, Live Chat, SMS, email, and/or in-app chat.
• Member Education: Engage potential members and proactively educate members about the Oshi Health Program, build trust, and personalize the value of Oshi to the member’s unique health care needs.
• Billing & Insurance Expertise : Verify eligibility and insurance benefits to effectively respond and answer questions regarding insurance coverage, billing, and payment processing
• Technical Support: Assess for and address any technical difficulties that could be preventing member enrollment.
• Efficiency & Prioritization: Ability to own the outcome with timely responses both internally and externally with potential members, appropriate prioritization, and the ability to independently assess the level of communication and outreach required to achieve enrollment goals.
• Data & Reporting: Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
• Care Coordination: This role will work alongside the care coordination team and receive cross-training in care coordination tasks and responsibilities to support full cycle member engagement.

Who you are?

• Minimum of 2-3 years experience working in a healthcare coordination, member enrollment or engagement type role, preferably in a digital healthcare environment
• Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc with training in motivational interviewing.
• Fluent in healthcare terminology or working understanding of clinical concepts.
• Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
• Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.
• Must be detail oriented and present critical analytical thinking skills with exceptional communication skills and focus on customer centricity.
• Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), experience delivering on telehealth platforms preferred.
• Ability to work in a fast paced environment and willingness to adapt working style and schedule as needed to achieve the identified enrollment targets is required.

What you'll bring to the team

• Ability to solve problems, think outside-the-box, and be resourceful
• Must be result-oriented, a quick learner and self-starter
• Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
• Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
• Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
• Operate with high integrity and accountability for results

Why Work at Oshi Health?

We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• Mission-driven organization focused on innovative digestive care
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Virtual-first culture: Work from home anywhere in the US
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity

We take care of our people:

• Competitive compensation and meaningful equity
• Employer-sponsored medical, dental and vision plans
• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow

We rest, recharge and re-energize:

• Unlimited paid time off — take what you need, when you need it
• 13 paid company holidays to power down
• Team events, such as virtual cooking classes, games, and more
• Recognition of professional and personal accomplishments

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com

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