Job Title: Medical Secretary

Come join the fastest growing Urology and Female pelvic health practice in the DMV area. We are excited to find energetic, enthusiastic candidates that are interested in making a difference in the health of our patients. All of our staff working at the front desk are the face of our practice, and we value them. We are continuously striving to make the front desk experience less frustrating for staff and patients and would welcome new members to help us in the process. Come meet our team!

This clerical position is at our newer location in Oxon Hill. Although this office is not as busy as our other offices, we expect our patient volume to pick up within the next few months.

We are looking for an upbeat and enthusiastic individual that can provide excellent customer service to our patients. In this role, you will check in/out patients along with managing one providers incoming phone calls; as well as other administrative tasks associated with assisting our patients and other visitors. Your primary job duties will include patient registration, checking in/out, answering general questions, scheduling appointments, and processing paperwork. You will also help keep our records and office clean and organized, as well as ensure our office provides a welcoming environment for our patients from their first phone call to their last appointment.

General Summary:

• Greet callers warmly & provide courteous service.
• Understand the responsibility of serving as the first point of contact for patients at our Practice.
• Use sound judgement in handling calls, especially when dealing with highly sensitive medical information.
• Answers calls within three-four rings.
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• Confirm, cancel, reschedule and update patient appointments at request of patient AND/OR provider.
• Use the eClinicalWorks EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Address patient concerns efficiently and effectively.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Other clerical duties as assigned by office manager/administrator.
• Some travel required between multiple locations

Education:

• High school diploma (required)
• Associates or Bachelor's Degree (preferred)

Experience:

• Two-three years medical office experience, preferably checking patients in and out
• Ability to prioritize multiple tasks/projects
• Ability to handle and keep up with a fast-paced, high patient volume doctors office
• Bilingual is a plus

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of EMR scheduling systems.
• Knowledge of customer service principles and techniques.

Skills/Abilities:

• Self-starter with the ability to complete daily tasks with minimal supervision.
• Skill in communicating effectively with patients physicians/clinicians about scheduling preferences.
• Ability to multitask effectively, dealing with phone calls, staff, and others in a pleasant manner.
• Ability to analyze situations and respond appropriately.
• Ability to use a multi-line phone system, including transferring calls and paging.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Excellent organizational and time management skills
• Superior interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction
• Always maintain a professional and positive attitude.
• Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

About Potomac Urology

Potomac Urology is an expert urology practice committed to providing the highest quality care to patients throughout the Northern Virginia area in the diagnosis and treatment of urology related conditions. Our team of urologists are dedicated to offering patients a broad range of quality urology services including urinary incontinence treatment, BPH treatment, UTI treatment, vasectomy and more, in a warm and friendly environment to provide the very best in urologic care.

As board certified and expert trained urologists, we are experienced in offering the latest technology in treating urologic conditions including the most minimally invasive surgical procedures. Potomac Urology services a wide variety of patients from all over Northern Virginia seeking state-of-the-art care in urology with a personal touch to improve their outcomes.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees are eligible

Typical start time:

• Between 7:45am and 8:45am

Typical end time:

• Between 4:15pm and 5:15pm

Work Remotely

• No

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Clinic
• JCAHO accredited facility
• Medical office
• Outpatient
• Private practice

Medical specialties:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Computer Skills: 1 year (Required)
• Medical office: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.