Position:

American Behavioral Clinics is a busy, growing mental health service provider with offices located in Mequon, Greenfield, Milwaukee, Oak Creek and Elm Grove.

Despite the recent COVID-19 situation, our offices have immediate openings for full-time (Monday -Friday) secretarial position who is able to work either a 8 hour shifts between 7am and 6:30pm. Hours are based on clinic needs (one 8-hour shift per day).

Our ideal candidate has prior medical office experience (working in a mental health setting preferred) in a fast-paced environment with strong organizational and interpersonal skills. Candidate has reliable transportation and is able to travel to all our various locations to cover on an as-needed basis.

**Virtual interviews are offered.

Essential Duties and Responsibilities:

• Interacts with all levels of treatment by providing clerical support and patient care support.
• Greets clients and visitors as front desk receptionist/patient care representative.
• Answers all incoming phone calls and logs messages in an efficient manner and has experience on multiple phone lines.
• Phone inquiries regarding provider services to appropriate personnel.
• Obtains and records referral information by phone and verifies insurance eligibility/authorizations
• Documents regularly, thoroughly, accurately and completely
• Prints, distributes, verifies, tracks and faxes various medical information.
• Receives, distributes and/ or answers external inquiries.
• Maintains ample stock of forms and documents used in client charting.
• Organization and efficiency to internal office functions.
• Has the ability to effectively present information, exercises courtesy and tact in dealing with the staff and public in giving and obtaining information.

Required Knowledge, Skills, and Abilities:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Professional office demeanor
• Patient Care experience
• Medication knowledge
• Dependable self-starter committed to adhering to deadlines.
• Knowledge of office equipment: computer literacy; Microsoft Word, Excel, fax, scanner, copiers.
• Excellent verbal and written communication skills
• Ability to manage multiple priorities with a high level of flexibility and professionalism
• Strong time management skills; uses time effectively and consistently meets deadlines
• High level of detail and accuracy
• Able to maintain confidentiality
• Positive and enthusiastic disposition; strong interpersonal skills
• Prior office experience REQUIRED: 1 Year in mental health setting or 2 years in other medical setting.

Characteristics of Our Employees:

• Displays a "patient first" mentality
• Self-starter and self-manager
• Exemplifies strong work ethic and operates with the highest level of integrity in and outside of the office; Acts courteously with all patients, staff, and doctors
• Detail-oriented
• Friendly demeanor with patience

If you would like to learn more about us, visit AmericanBehavioralClinics.com.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

COVID-19 considerations:
ABC clinics' response during COVID-19: a “no handshake” policy, cleaning commonly used spaces routinely, sanitizing restrooms more frequently, being vigilant in the sanitization & cleanliness of clinics, & all appointments are via telehealth or phone.

Job Type: Full-time

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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