Job Opening: Material Returns Coordinator

Position Location: H.L. Munn Lumber Company 901 Airport Road Ames, Iowa

H.L. Munn Lumber Company is a Division of Mead Lumber

We are 100% Employee-Owned! That means our EMPLOYEES are 100% invested in what we do best – serving our customers.

We stand out in the industry because every Munn associate has the potential to become a stockholder through our employee ownership plan. This ownership allows us to drive the future of our company, impacting our long-term growth and sustainability. Along with the other 44 Mead locations we are 100% owned by our employees and could not be in better hands. Our employees work in a positive, team-oriented environment which rewards achievement and provides a complete benefit program.

• Health, Dental and Life Insurance
• Paid Vacation, Sick Leave, and Holidays
• 401k Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Scholarship for Dependent Education Plan
• Employee Discount

Monday through Friday Schedule, No Nights or Weekends

Find a career that’s right for you! H.L. Munn Lumber Company is ready to help you develop your full potential, come join our team! We are always looking for dedicated employee owners.

Job Description: Material Return Coordinator Ames Location

The Material Return Coordinator safely and efficiently performs the process of receiving re-sellable and non-re-sellable materials back into yard inventory. The coordinator’s responsibility is to help ensure that all material returns are received properly and in a timely order to meet our customer expectation of 5 business days from pickup to process.

This Full-Time position reports directly to the Yard Manager and will work closely with the Receiving Coordinator, Inventory Control Manager, Yard Truck Drivers and loaders and vendor delivery drivers out of our Ames, Iowa lumberyard.

Responsibilities Include:

• Ensures incoming material returns are properly staged with appropriate recognition tags
• Ensures that special order and/or nonstock items are addressed immediately with Receiving coordinator/Yard Supervisor and properly tagged for vendor return
• Makes the initial determination of what stock and special-order items can be credited to the customer and returned to the bin location or vendor and what items will be moved to the Cull Area or disposed of
• Completes the required paperwork for material that will be credited
• Completes required paperwork for material that will not be credited and moved to the Cull Area or disposed of
• Maintains a neat and organized material return transition location
• Checks all paperwork for accuracy
• Performs daily safety audit of forklift and promptly reports any malfunctioning equipment
• Comes to work professionally attired
• Helps in overall cleanliness of location
• Strives for timely credits to customer/partners as per company guidelines
• Ensures \cover sheets\ and \bottom boards\ are considered in the return
• Requires all necessary vendor paperwork for material being picked up
• Quality of work is focused on accuracy, not speed
• Maintains a return area to company standards of cleanliness and organization
• Ensures that all resalable material that is returned is placed in proper location as stock at completion of write up

Job Knowledge

• Understands and follows company Material Returns policy
• Identifies areas of opportunities for better practices pertaining to handling of products along with packaging for severe weather conditions
• Demonstrates the ability to count and measure al returned products
• Through training obtain basic BisTrack knowledge, ability to look up SKU’s, etc.
• Exhibits thoroughness and accuracy
• Basic understanding of return process, knows who to take documentation too once material is verified and MRF is properly fill out
• Works with receiver or Management to ensure vendor return POs are created at time MRF is being processed with proper restock costing
• Tag and places vendor returns in appropriate rack for vendor drivers’ pickup
• Identifies dimensional lumber, panels, and other basic building products
• Ability to be selective and differentiate between cull and resalable material
• Operates a forklift according to company standard
• Assumes responsibility for vendor returns, creates the return PO, and contacts the vendor for pickup
• Processes returns from start to finish
• Utilizes vendor tracking form to assist with improving vendor performance
• Inspects materials for damage prior to unloading if applicable
• Validates material matches the MRF and return PO
• Identifies specialty products (EWP, Composite decking, etc.)
• Works with receiving and/or inventory specialist to investigate and resolve situations where inventory counts are incorrect
• Ensures proper labeling of all special orders/vendor returns and inter-yard transfers

Safety

• Safety gear is always utilized (seatbelt, eye protection, ear etc.)
• Performs daily lift inspections
• Minimal product damage
• Keeps forklift clean
• Operates equipment safely
• Looks behind/honks horn when backing/rounding corners
• Demonstrates consistency in following all company safety protocols, and encourages coworkers to do the same
• Uses proper lifting techniques to reduce injury
• Stacks and stores materials properly so they are stable, secure, and do not create a hazard
• Holds coworkers accountable for following best practices with safety
• Proactively brings safety issues to the attention of the Manager
• Participates on safety committee as needed

Teamwork

• Follows through with team for corrections needed
• Collaborates with the manager, receiver, and accounting
• Maintains a positive attitude and morale
• Assists in maintaining a clean work environment utilizing continuous housekeeping
• Works with receiving to maintain and replace unreadable labels for easy identification by yard employees
• Encourages all team members to maintain a positive attitude and morale
• Takes initiative or volunteers to solve issues

Communication:

• Writes legibly on all paperwork
• Communicates all damage or inconsistencies of material returns received with appropriate team members and customer/partners
• Responds to voicemails in a timely manner
• Responds to emails promptly with correct grammar and spelling
• Has appropriate relationship with all coworkers and departments
• Communicates cycle count variances with management
• Regularly brings areas of concerns to yard management's attention
• Handles oneself with professionalism during stressful situations
• Communicates effectively both oral and written messaging to internal and external team members and our vendors

Experience/Qualifications Desired:

• High School Diploma or GED preferred but not required
• Load building and/or customer service experience helpful
• OSHA Certified Forklift license (training will be provided)
• Ability to measure correct lineal footage totals on returns
• Ability to make decisions whether materials qualify to be returned and/or credited
• Ability to load and unload materials from company fleet in a safe manner
• Ability to read grades of lumber and other materials
• Must be able to operate forklift, banding machine, tin snips, tape measure, power saws, hand truck, pallet jack, re-fueling stations, and any other equipment necessary for the job
• Knowledge of receiving/inventory control principles, practices and protocols preferred
• Acceptable driving record preferred
• Interpersonal Skills
• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Display sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Ability and willingness to change processes, tools and/or procedures in an effort to improve the workplace and outcomes for our customers
• Solution driven to help identify prevention of damaged material
• Ability to communicate well verbally and written with all levels of management and employees
• Ability to function independently and as part of a team with a positive attitude, strong work ethic and commitment to excellence
• The ability to adapt to constantly changing environments

Physical Requirements:

• Must be able to lift/push/pull up to 90 pounds and carry objects 50 feet
• Must be able to stoop, bend, and walk outdoors in all weather conditions
• Ability to utilize all appropriate safety equipment

About H.L. Munn Lumber Company

H.L. Munn Lumber is professional contractor lumber yard that has been serving central Iowa since 1891. We became part of the Mead Lumber company in 2018. We are a 100% employee owned company that offers excellent benefits, career opportunities.

Pay: $40000 - $50000 / year

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Referral program
• Employee discount
• Paid training

Job types: Full-time

Schedule:

• Monday to Friday

Education: No education required

Work location: On-site