Manager, Global Complaint Vigilance:

Kenvue is currently recruiting for a Manager, Global Complaint Vigilance. This position reports to Senior Manager, Global Complaint Vigilance, and is based at Skillman NJ, Ft Washington PA, or Lititz PA locations; must be able to commute to the Skillman site as needed.

Who We Are

At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S®, and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our future-and yours.

Watch us here:

What will you do

• Responsibilities
  • Leading a team responsible for Complaint Handling processes, including triage, investigation, trending, and case closure, as well as the identification and management notification of emerging product issues post-distribution.
  • Overseeing the Skillman NJ field sample return goods process and resourcing to ensure the completion of required activities within compliant timelines.
  • Managing Complaint Handling related activities which support external and internal global business partner processes and generate business and customer insights:
    • Preparing and presenting various reports and data analysis (routine and ad hoc).
    • Leading and participating in global and cross-functional project teams, as well as INV and CAPA activities.
    • Ensuring compliance with policies, procedures, and regulatory agency requirements; generating metrics to demonstrate effective Complaint Vigilance process performance.
    • Representing Complaint Vigilance during internal and external auditor and health authority interactions.
  • People management (recruiting, mentoring, team training, and direct routine interactions with direct and extended team members).
  
  

What we are looking for

Required Qualifications

• Bachelor’s Degree in science, engineering, statistics, nursing, or related discipline, or equivalent job-specific experience

• Minimum of 8 years of work experience in an FDA-regulated industry, preferably in a quality or compliance role
• People Management experience, including the ability to manage complexity and a diverse team.
• Experience influencing, negotiating, and leading without direct line authority
• Demonstrated critical thinking, people, and team development, strategic aptitude, and independent leadership skills
• Ability to analyze and effectively present quality and compliance issues to business partners and senior management.

Desired Qualifications

• Complaint Vigilance experience preferred
• Previous interaction with FDA or other Health Authorities during audits or in response to requests for information preferred
• Experience with complaint handling software (such as PQMS) applications preferred
• Experience with systems and tools supporting analysis and reporting including Tableau and/or Tableau dashboard development preferred
• Experience working with Artificial Intelligence/Automation in Complaint processes preferred

Other

• This position may require up to 20% travel domestically and internationally

The anticipated base pay range for this position is $97,000 to $145,000.

What’s in it for you

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.