Hawks Ridge, The University of Iowa, Iowa City, IA

Job Overview:

We are looking for a Maintenance Supervisor to join our Campus Life & Style Family, who will report directly to the site General Manager. This position is fully responsible for the overall management and execution of all company maintenance programs, established protocols, and compliance. Additionally, exercise financial prudence by assisting with the management of the property’s approved Maintenance and Capex budgets. Candidates must be technically proficient and possess a thorough working knowledge of building and mechanical systems. Qualifications include but are not limited to the following:

Experience/Job Qualifications

• Minimum of three continuous years of supervisory experience required
• HVAC (EPA certification required- Type II minimum)
• Proficient working knowledge of basic building HVAC systems
• Proficient working knowledge of basic building electrical systems
• Proficient working knowledge of basic plumbing building systems
• Make Ready experience
• Construction (sheetrock patch/texture/paint, flooring, carpentry)
• Groundskeeping/irrigation
• Contractor’s Scope generation
• Site project management
• Site Asset inspections

General Job Description / Responsibilities

• Build a team of highly motivated, skilled, organized, and productive individuals who always work well together and represent the company in a professional manner.
• Provide first-class customer service to prospects and residents. Ensure that all requests are handled promptly and professionally.
• Consistently maintain professional quality of workmanship, communication, personal appearance, organization, and reporting.
• Assist office staff in maintaining occupancy at or above 99% and collections at or above 99% of potential income.
• Help manager achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts (focusing on resident bill-backs, and other income items); and effective budget management
• Ensure that property is clean, maintained, and safe for residents, prospects, employees, and visitors, including offices, common areas, stairwells, exteriors, basements, grounds, exteriors, etc.
• Identify and react to potential situations which would cause liability to the property or management company.
• Analyze physical state of properties and identify and implement ways to improve the curb appeal.
• Conduct analysis of expenses on a regular basis to determine items and methods for expense cutting
• Ensure all staff maintains the highest quality of workmanship or act promptly when needed.
• Always strive to instill good work ethics in maintenance staff and good company morale.
• Make sure staff completes all work orders in a timely, professional, and courteous manner, and clean up thoroughly before leaving the unit, or at the end of each work session.
• When completing work orders ensure all work that is caused by a resident’s act or neglect is properly billed back to resident. Collect proof, pictures, and documentation as needed.
• Work with leasing office on scheduling service requests and other maintenance work to maximize resident satisfaction.
• Whenever possible, execute work and repairs “in-house” and find other ways to reduce the property’s expenses.
• Ensure maintenance vehicles and equipment are kept clean and maintained properly to maximize lifespan.
• Ensure that all equipment and machinery is kept in good condition. This includes but is not limited to: domestic hot water heaters, boilers, and furnaces, air conditioning units and pumps, storage tanks. Conduct routine maintenance and inspections.
• For any improvements done with outside contractors, set scope, get a minimum of three bids, review contracts with manager, submit for approval, and assist with paperwork.
• Ensure all necessary maintenance materials are on site as needed, organized, and inventoried. Plan ahead
• Always keep an organized and safe maintenance shop and storage areas
• Perform and record quarterly inspections, complete work in timely manner, and ensure proper resident bill-backs.
• Manage a successful turn by scheduling and management of all maintenance staff and vendors (in cooperation with the property manager) including cleaners, painters, grounds people, courtesy guards, etc.
• Oversee and participate in a prompt and effective snow removal program as needed to ensure safety and minimize liability.
• Work with city as needed to obtain proper permits and licenses.
• For the safety of the community, ensure all exterior lighting is always functional and sufficient, oversee inspections.
• Set and adhere to realistic project deadlines and update Manager of progress.
• Assist management in creation of projects’ plans and budgets, manage maintenance budget on an ongoing basis.
• Perform additional inspections as needed to collect and record data (IE: asset inventory, floor plan collection, etc.)
• Ensure all code, legal, OSHA, and compliance statutes are followed.
• Maintain good resident relations and promptly inform property manager of any potential or existing problems. Communications with residents should be cordial and professional at all times.
• Assist in building positive relationships with neighbors, the community, the school, and city departments.
• Communicate needs, ideas, and problems effectively with Manager.
• Participate in company training classes and meetings as required; keep all necessary insurances and licenses up to date.
• Walk the properties daily to ensure that all physical aspects are always functional, safe, and maintained in an attractive condition to achieve maximum curb appeal.
• Assist General Manager with other duties as needed and fill in for staff when necessary.