**Location: 500 W. William Cannon Dr**

Suvida Healthcare is a medium based primary care business in Austin, TX. We are professional, customer-centric, rewarding and our goal is to to ensure we are a neighborhood-centric, multidisciplinary primary care program built to address the physical, behavioral, social, and cultural needs of the underserved Medicare-eligible Hispanic population. Multigenerational in design, Suvida’s differentiated approach will enable us to deliver on the quadruple aim, improving health outcomes as well as consumer and employee experience while lowering total cost of care. Suvida will thoughtfully cultivate an empathetic and service-centric environment, positioning us not only as a best-in class health care provider, but also as the provider of choice for our patients, their families, and the community at large..

Job Summary

Our practice is looking for a Guia-Low Risk Patient Health to serve as a Health Guide (Care Navigator). The Low Risk Guia is responsible for a panel of patients and, in collaboration with other members of a multidisciplinary primary care team, helps patients meet their preventive, chronic, and acute care needs. The Low Risk Guia will engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. This individual’s primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Our Guias build relationships with patients in a clinical setting and in the community by working alongside medical providers, nurses, other Guias, medical assistants, and a behavioral health specialist in a collaborative and empathetic team to improve patient outcomes. Essential responsibilities consist of but not all inclusive:

• Actively engage a panel of assigned patients within Suvida Healthcare
• Collaborate with a multidisciplinary team to care for a population of patients and monitor and track whether those patients are up to date on preventive measures
• Provide patient education on acute and chronic disease management
• Provide guidance to patients and families
• Establish healing relationships with patients and families
• Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health
• Communicate with patients by phone, video conference, and text messaging, and involve other members of the multidisciplinary care team when needed
• Coach patients using an action-planning model based on motivational interviewing techniques
• Collaborate with other team members to facilitate group events and classes for patients
• Assist with the coordination of care across the continuum, such as: scheduling appointments with providers, coordinating referrals, and sharing or transferring information with the patient’s internal and external care team
• Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls and messages, handling re, and ensuring general upkeep of the clinical space
• Other duties as assigned by the Guia Manager and Guia Director

Education Requirements

• High school graduate, GED
• Healthcare Experience a plus
• Medical Terminology a plus

Experience Requirements

• Experience in a customer service environment
• Some clinical experience is a plus, such as LVN EMT, MA, CNA
• Able to articulate Suvida Healthcare’s mission in relation to patient satisfaction and patient outcomes
• Interpersonal communication skills and great people-person with exceptional listening abilities
• Compassionate, kind, and open-minded
• Teamwork experience
• Proficient with computers, mobile devices, medical devices, and Microsoft Office Suite
• Written communication skills
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components
• Ability to work independently and exercise sound judgment in interactions with providers, payors, patients, and their families
• Effective oral and written communication skills
• Able to care for patients in-home, in-clinic, and remotely
• Bilingual/Bicultural (English and Spanish) Required

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Medical Terminology: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant or CNA Certification (Preferred)

Work Location: In person

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