Lottery Video Technical Support Specialist 1 - Lottery - Kanawha Co. Job at State of West Virginia
State of West Virginia Kanawha County, WV
$30,502 - $56,428 a year
Nature of Work
Division: Video
Office Location: 900 Pennsylvania Ave. Charleston, WV 25302
The position will be for midnight or evenings. Under general supervision, at the full performance level, this position will provide technical support by telephone with end users such as limited video lottery retailers, limited video lottery operators, and casino and other WV Lottery staff, on video lottery machine hardware and software problems that occur in the field.
Monitor and operate the video lottery central monitoring system and perform first level problem determination. Position direct calls to appropriate personnel when further assistance is needed and answer questions regarding video lottery terminal installations, setups, error messages, project status, system procedures, online transactions, system status, and downtime.
Assists with drawing procedures and monitoring lottery internal control systems for in state and multi-state lottery draw games. Perform related work as required.
IMPORTANT: Your eligible score will be based on information provided in your application; therefore, make sure your application is detailed and complete. You MUST complete ALL parts of the application, including the Work Experience section.
ATTENTION: Applicant must verify post high school education by submitting an official transcript or diploma, training or licensure earned pertaining to this position by the closing date of the posting, if not previously verified . If you are claiming Veterans preference, please submit "MEMBER 4" form and/or your VA Letter.
Please attach documents to the online application before submitting it. Or, you may email it to: applicantservices@wv.gov or by mail to: WV Division of Personnel, 1900 Kanawha Blvd. E., Building 3, Suite 500, Charleston, WV 25305.
This announcement is for one or more specific vacancies and only applies to the location(s) indicated. Your application will remain active for this job for 180 days or until the job is filled. Application for this job does not automatically qualify you for other positions. Be sure to submit your application for each position of interest. To receive an email notice anytime jobs in this or other categories are posted, you may choose to complete a Job Interest Card from the slide-out menu located at the top left of our Job Opportunities page.
Minimum Qualifications
Training: High school diploma or the equivalent.
AND
Experience: Two (2) years of full-time or equivalent part-time paid experience working in information technology and/or systems operations.
OR
Substitution: Coursework in computer science from an accredited college or university may substitute for the required experience at a rate of twelve (12) semester hours for every one (1) year of experience.
AND
Special Requirements: Background and credit investigation and security clearance required for employment.
***DETAILS OF RELATED EXPERIENCE MUST BE SHOWN IN THE WORK EXPERIENCE SECTION OF YOUR ONLINE APPLICATION***
Other Information
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