JOB SUMMARY

The Logistics Supervisor is responsible for all activities of the Logistics team, including the timely and proper handling/accounting of all products/inventory. All products that JMC sells to our customers have to go through our Logistics department, so it is imperative that the Logistics Supervisor coordinates the efforts of the team as it performs all transactions with a focus on quality, accuracy and timeliness. The Logistics Supervisor is expected to follow established departmental/company policies, procedures, and objectives, continuous quality improvement objectives, and safety/environmental control standards.

ESSENTIAL JOB FUNCTIONS

General Supervision

• Ensure all Logistics Specialists are trained in accordance with all departmental/company policies, procedures, arid objectives, continuous quality improvement objectives, and safety/environmental control standards.
• Ensure all training documentation is accurate and up-to-date.
• Coach and mentor all Logistics Specialists to ensure they are performing all aspects of their job consistently and in a manner aligned with the JMC Core Values that ensures quality, accuracy, and timeliness.
• Monitor key performance indicators (KPIs) for the Logistics team and each individual in order to evaluate performance and provide feedback.
• Provide recommendations to JMC Management to identify new KPIs that should be evaluated.
• Make adjustments to assignments based on KPIs to ensure the company meets its high-level corporate objectives.
• Manage all Logistics Specialists’ attendance, time-off requests, and payroll submissions.
• Perform interviews for potential employees

Receiving

• All material must be received and all transactions must be performed within a reasonable amount of time to be determined by JMC Management.

Shipping

• All customer sales orders must be prepared in accordance with JMC’s detailed operating procedures for international and/or domestic shipping / packing as well as supplier / customer instructions.

Inventory Control

• All material must be stored in proper temperature and placement of items to maintain strict, accurate control of all inventory.
• All discrepant material must be handled in accordance with JMC’s Quarantine process and in a reasonable amount of time to be determined by JMC Management.
• Properly segregate and manage the JMC Disposal Inventory in conjunction with the Compliance Team.

General Housekeeping, Maintenance and Organization of Storage and Work Areas

• Coordinate and participate in maintaining storage, work areas and equipment in a clean and orderly condition and follow prescribed safety regulations.
• Participate in general office housekeeping as needed.

Other duties and responsibilities may include:

• May maintain department database, prepare routine reports, file shipping/receiving records, and personnel files.
• Maintain record of storage unit temperature and humidity.
• Analyze daily reports of leftover shipments to be received and shipped.
• Store shipments awaiting customer approval in appropriate temperature setting.
• Restock and/or request required materials for all job-related functions.
• Keep records of general maintenance on Logistics equipment.
• Track and follow up with pending nonconforming items and resolve when necessary.
• Perform miscellaneous job-related duties as assigned.
• Communicate with customers and/or other JMC associates in order to resolve any complaints/issues pertaining to Logistics that may arise.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Incumbent must be capable of consistently applying JMC core values including a strong commitment to customer satisfaction while performing tasks accurately with unfailing attention to detail and have demonstrated the following:

A. Minimum Learned Skills and Abilities Required

Effectively understand and follow appropriate standard operating procedures, internal policies and compliance guidelines as required by the various products, customers, suppliers and Import/Export regulations.

Maintain, update and enter data into established databases and use a variety of computer software including database, ERP, word processing, and spreadsheets (Word, Excel, QuickBooks and NetSuite).

Communicate effectively and in a timely manner to present information in oral and written form and respond to questions from co-workers, customers, vendors and supervisors.

Easily adapt to changing priorities and manage several assigned tasks concurrently and in a timely manner in a fast-paced environment.

Willingly work and collaborate with others as a dedicated team member and provide extremely focused and goal- oriented support as needed to department and company staff. Maintain professional, productive internal and external relationships.

B. Minimum Education and/or Certification Requirements

High School Diploma. Coursework in international business and/or chemistry/biology is helpful. Hazardous Material Handling certification must be maintained on a current basis.

C. Minimum Experience Requirements

One year of related logistics experience preferably with an international distributor; or an equivalent combination of education and comparable work experience may be considered.

D. Information Technology, Process and Office Equipment Used

Typical office equipment includes, but is not limited to, desktop workstations and laptops utilizing a Windows-based environment. Software consists of a variety of enterprise-level software products including Oracle Net Suite, Microsoft Office, including Word, Excel, Outlook, Power Point as well as customized international and domestic shipping databases and a variety of web-based applications. Other equipment may include a variety of electronic devices such as cell phones, tablets, printers, copiers, and scanners.

E. Work Environment and Working Conditions

Typically working in a normal office environment. Occasionally working in an outdoor storeroom location or loading transportation vehicles while exposed to outdoor conditions and temperature. Physical effort includes visual acuity and the ability to sit for long periods to receive, count and verify items, and to enter information into databases and spreadsheets; to write legibly on forms; to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals; to move boxes weighing up to 50 pounds and stoop and kneel to retrieve/file paperwork and reports. Position requires routine knowledge of how to handle hazardous material and controlled substances safely and within guidelines.