At Alpha Enterprise, we understand that the key to success is happy customers. We’re looking for a customer account liaison to join our team and help us maintain our high standards of customer satisfaction. The ideal candidate will have experience in customer service, as well as excellent communication and interpersonal skills. He or she will be responsible for handling customer service requests, status inquiries, and complaints. The customer account liaison will also be responsible for maintaining relationships with our clients and partners. This position requires the ability to multi-task as well as adapt to the dynamic day-to-day changes of the service industry. Key customers have account specific rules and requirements so attention to detail and retention of new information is critical.

Duties & Responsibilities:

Serve as the primary point of contact for customers, responding to inquiries and concerns in a prompt, professional, and courteous manner

Handle customer complaints in a tactful and efficient manner, escalating issues as necessary

Maintain up-to-date knowledge of company products, services, and policies

Keep abreast of industry changes and developments to ensure that the company is providing the best possible service to its customers

Serve as a liaison between customers and other departments within the company

Order Entry / Billing

Enter customer orders into computer system (QuickBooks).

Process service techs' paperwork daily to ensure it is turned in timely and complete.

Enter orders for parts where jobs are not completed.

Prepare and submit equipment repair estimates to customers.

Create accurate invoices from service techs’ work orders.

Service Calls

Take service calls received from phone and email input and enter into computer system.

Update customers with current information on call status as needed.

Dispatch calls to service techs as instructed by service manager as well as route and plan some tech service .

Phones

Take service calls and from customers and enter them into computer.

Answer questions; solve problems for callers when possible.

Transfer calls to others in company.

Special Projects and miscellaneous duties as needed. Will be cross-trained on duties of other office employees as needed.

Experience with QuickBooks, Word, Excel, and Outlook are necessary.

Skills required: Flexibility and Adaptability, Organizational, Critical-thinking, Detail-oriented, Research, Professionalism

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lodi, CA 95240: Reliably commute or planning to relocate before starting work (Required)

Experience:

• QuickBooks Desktop in a business setting: 1 year (Required)
• Account management: 1 year (Required)

Work Location: In person

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