Lead IT Call Center Agent (Help Desk Technician) Job at AIDS Healthcare Foundation
WHO WE ARE:
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are:
STILL INTERESTED? Please continue! YOUR CONTRIBUTION TO OUR SUCCESS!:
Providing timely response to all AHF staff allows them to better serve our clients. IT call center agent role is to provide faster response to all incoming calls and emails. This is a key role interfacing with AHF staff, gathering information on issues and creating tickets. This allows IT department to provide a timely service delivery to all.
IT operations team (IT Service Desk) is where all AHF staff go for IT related issues and request. This team is consistence of highly train technicians who not only resolve most issues but also deploy equipment and manages 3rd party services across US. IT call center agent allows team to focus on resolving issues and deployment.
**This is not a remote position.**
Qualifications
Education and/or Experience
Computer/Software Skills & Abilities
Language Skills
Mathematical Skills
Reasoning Ability
Other Skills & Abilities/Qualifications
Certificates, Licenses and Registrations
AHF Commitment:
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are:
Patient-Centered- Value Employees
- Respect for Diversity
- Nimble
- Fight for What’s Right
STILL INTERESTED? Please continue!
The IT Call Center agent contributes to AHF’s mission by answering calls from our user, creating tickets and escalating to appropriate team ensuring faster response in resolving our AHF staff’s IT related issues and requests.
Providing timely response to all AHF staff allows them to better serve our clients. IT call center agent role is to provide faster response to all incoming calls and emails. This is a key role interfacing with AHF staff, gathering information on issues and creating tickets. This allows IT department to provide a timely service delivery to all.
IT operations team (IT Service Desk) is where all AHF staff go for IT related issues and request. This team is consistence of highly train technicians who not only resolve most issues but also deploy equipment and manages 3rd party services across US. IT call center agent allows team to focus on resolving issues and deployment.
**This is not a remote position.**
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Computer/Software Skills & Abilities
To perform this job successfully, an individual should have knowledge of Inventory software; Project Management software; Spreadsheet software and Word Processing software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent to draw and interpret bar graphs.
Reasoning Ability
Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Skills & Abilities/Qualifications
Must be able to travel 50% -60% of the time.
Must have formal technical training in Hardware troubleshooting and repair including but not limited to PC’s, printers, and facsimile machines.
Must have strong interpersonal skills.
Certificates, Licenses and Registrations
Valid Texas Driver’s License with proof of liability insurance.
**This is not a remote position and travel is required.**
AHF Commitment:
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.
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