Lead Caseworker, Northwest / Northeast DC Offices

Samaritan Ministry of Greater Washington (SMGW)

Position Summary

The Lead Caseworker (LCW) will divide his/her time between our established NW office and our new location on the border of NW and NE DC, on the grounds of St. Paul’s Rock Creek Church. At that location, he/she will establish and maintain a reliable SMGW presence in the area (Petworth, Fort Totten, etc.) through outreach, advocacy, casework and support. As team leader for the NE DC office, the LCW supervises volunteers, provides casework, creates and expands community partnerships, and manages the office. This role presents a unique opportunity to develop a strategic outreach plan and establish our presence in the community, in a new location. The LCW reports to the Program Director.

Responsibilities

Community Cultivation and Engagement

• Co-design and implement evolving outreach and engagement strategy.
• Cultivate relationships with community partner organizations in the NE DC area, with the objective of establishing pipelines for prospective participants.
• Develop, sustain, and grow positive relationships with local service providers and potential referral sources for all SMGW services.
• Strengthen our connection with the host congregation (St. Paul’s Church, Rock Creek Parish) by collaborating with parish staff and volunteers to coordinate efforts to help participants and visitors from the church’s community.

Staff Supervision and Office Management

• Serve as team leader, establishing and ensuring an inclusive and collaborative workplace.
• Supervise volunteers and casework interns. Collaborate with Program Director and Volunteer Manager to identify opportunities for volunteer engagement.
• Oversee collection and distribution of in-kind donations (e.g., food, toiletries, PPE, etc.) to support program participants, in coordination with Pantry Manager and Volunteer Manager.
• Monitor allocation of direct services (e.g., financial assistance, Metro cards, toiletries, food) and track approved disbursements. Collaborate with peers across sites to ensure consistent processes.
• Ensure proper functioning of office equipment and IT services related to program delivery, communicating any concerns with the Chief Operating Officer
• Perform and/or assign daily housekeeping tasks to ensure a clean, organized office.
• Ensure adequate supply of program materials (e.g., forms, resource directories, flyers) and other supplies (e.g., PPE, office supplies, participant resources such as non-perishable food & toiletries).

Casework and Casework Oversight

• Provide casework services to all those who request assistance in accordance with SMGW policies. This includes conducting intakes, formalizing and implementing the ID voucher process, and assisting participants with various goal-related tasks (e.g., online job applications, housing applications, etc.).
• Provide supervision for casework associates/interns at the Northeast DC office.
• Refer participants to appropriate in-house services (e.g., job development) and or outside community resources and maintain follow up as needed.
• Create/update participant records within three days of service, ensuring accuracy and completeness.
• Maintain other participant files as appropriate, ensuring the confidentiality of participant information in accordance with SMGW’s confidentiality/boundaries policy.

Organizational Responsibilities

• Participate in SMGW special events, sharing information and success stories about SMGW participants; assists event staff as needed to ensure event success.
• Attend staff meetings, trainings, and organizational events, as requested.
• Take on other duties as assigned.

Qualifications

At least three years of casework experience in social/human services with adult populations, or three years of related experience. demonstrating increasing responsibility and leadership. Bachelor's degree preferred.

• Ability to work within an organizational framework, while recognizing and responding to the unique needs of the community. Proven supervisory/leadership experience is strongly preferred.
• Experience with or in DC social services, both public and community based strongly preferred.
• Database experience required; Salesforce preferred. Comfortable with Zoom, Outlook, Word, etc., as well as digital research and recordkeeping.
• Public speaking experience highly desirable, to facilitate outreach and ongoing interaction with other agencies and prospective participants.
• Capacity to work occasional non-traditional hours and travel throughout various parts of the metropolitan area as needed.

SMGW Mission

SMGW is a faith-based, non-profit organization committed to empowering program participants to realize significant and positive life change. Through a practice of rigorous compassion and coaching, trained caseworkers, specialists, and trainers partner with participants who set life goals in the areas of employment, housing, education, health, and benefits, then identify the smaller “next steps” required to meet those goals. SMGW is also committed to community change through deliberate, ongoing, and collective action to end systemic racism, while seeking equity for all people. SMGW has no religious requirements for its participants or employees and welcomes all applicants.

Salary: . Starting salary can be adjusted commensurate with significant relevant experience, demonstrated success in producing program impact, and/or additional credentials.

Job Type: Full-time

Pay: $47,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All staff must be vaccinated or be approved for a medical or religious exemption and undergo weekly testing.

Work Location: One location

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