Job Description:

As an IT Technician, you will be involved in managing and tracking employee hardware within the organization. You will handle and document the receipt, preparation, imaging, delivery, tracking assignments and disposal of equipment provided to employees and approved contractors.

Job Responsibilities:

• Manage the issuance and receipt of new and used computer equipment shipped to / from ePlus, including asset tagging and IMAC requests, as appropriate
• Inventory user-based computer equipment, both deployed and available for deployment
• Prepare equipment to be shipped (i.e. clean, image, laptop setup and peripherals)
• Package and ship equipment following appropriate company policies and legal regulations
• Conduct and report hardware asset reconciliation and support audit activities
• Manage day-to-day requests from end-users to fulfill laptop and peripheral computing needs and IMAC’s, as necessary
• Replace/install RMA’d components provided by vendors, as needed
• Provide timely status updates to stakeholders and maintain documentation, as needed
• Will be required to work out of standard hours to support peak request volumes
• Coordinate with managers to retrieve terminated employee equipment and close out corresponding tickets

Your Corporate Responsibilities:

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

• Handle confidential matters and information professionally.
• Conduct business in a professional, competent and ethical manner.
• Adhere to corporate policies and procedures.

Job Knowledge/Skills:

• Understand the procurement cycle
• Familiar with warehouse, logistics and shipping environment
• Experience with ticket tracking systems (i.e. Remedy, Service Now, Heat)
• Strong organizational skills
• Ability to self-prioritize and meet changing deadlines
• Effective written and verbal communication skills
• Adept in use of MS Office, e-mail, ticketing system and postal equipment
• Adept at interacting professionally with both external suppliers and internal customer

Education and Experience:

• Minimum of 3+ years supporting operations and/or IT
• Computer Science, Information Systems/Technology, or Business training desired
• Previous customer-centric experience
• IAITAM and/or ITIL certification is a plus

Benefits:

Details of participation in our benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed at: https://www.eplus.com/about-us/careers/eplus-benefits.

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents, products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 – 20 pounds of force occasionally.

ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)