Internet Customer Care Center/Informed Delivery Job at Experis
Public Trust Clearance Required
Customer Solutions Rep V
Job Description
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our clients, the US Postal Service, website.
Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.
He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.
Qualifications
Education and Experience Requirements:
A high school diploma or equivalent, minimally. A two or four year post-high school degree in a technical field is preferred.
Candidates must be able to type 45 WPM.
May hold entry level certification(s) in field of work.
Two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.
Skills Set:
Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
Microsoft Office 2003 2016
Microsoft Outlook 2003- 2016
Live Chat and/or any Customer Relationship Management (CRM) software tools.
Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling two or three chat sessions at one time.
Showcase the ability to communicate well (orally and in writing) working with the clients consumers/customers.
Positive attitude and work ethic.
Self-motivated.
Ability to work well alone or within a team setting.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Customer Solutions Rep V
Job Description
Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our clients, the US Postal Service, website.
Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk.
He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment.
The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.
Qualifications
Education and Experience Requirements:
A high school diploma or equivalent, minimally. A two or four year post-high school degree in a technical field is preferred.
Candidates must be able to type 45 WPM.
May hold entry level certification(s) in field of work.
Two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred.
Skills Set:
Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:
Microsoft Office 2003 2016
Microsoft Outlook 2003- 2016
Live Chat and/or any Customer Relationship Management (CRM) software tools.
Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling two or three chat sessions at one time.
Showcase the ability to communicate well (orally and in writing) working with the clients consumers/customers.
Positive attitude and work ethic.
Self-motivated.
Ability to work well alone or within a team setting.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.