INTERNAL COMMUNICATIONS MANAGER

Building A Brand Starts With Our Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 12 countries with more than 700 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace, and the nonprofit sector.

Most recently, Eventex honored FIRST as one of the Top 150 Event Organizers & Agencies in the USA, while Chief Marketer listed FIRST among their “200 Top Marketing Agencies" for both 2022 & 2021, and Special Events recognized FIRST as one of their “50 Top Event Companies” at the end of 2020. Crain’s New York Business included FIRST in the Top 100 “Best Places to Work in NYC” for 2020, and The London Stock Exchange Group once again listed FIRST as one of ‘1000 Companies to Inspire Britain’ in 2020.

Learn more at www.firstagency.com

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.

About Our Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 12 countries with more than 700 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace, and the nonprofit sector. Most recently, Eventex honored FIRST as one of the Top 150 Event Organizers & Agencies in the USA, while Chief Marketer listed FIRST among their “200 Top Marketing Agencies" for both 2022 & 2021, and Special Events recognized FIRST as one of their “50 Top Event Companies” at the end of 2020. Crain’s New York Business included FIRST in the Top 100 “Best Places to Work in NYC” for 2020, and The London Stock Exchange Group once again listed FIRST as one of ‘1000 Companies to Inspire Britain’ in 2020.

Learn more at www.firstagency.com

Job Description

The person in this role will assist in the development and execution of the internal communications plan for a key lane of business at FIRST. This lane includes 400+ of our global employee base who are dedicated to a well-known technology brand client. You will help develop and implement internal communications strategies to further employee engagement, build out the company's brand and culture, and share company direction and performance.

You will partner closely with the global business lane leaders to help drive our communication efforts to the embedded employees, working in a fast-paced environment at an exciting time of rapid growth. This position will include implementing our executive communications strategy and framework with alignment to overall business objectives. It will be critical for the person in this role to build and foster relationships across business functions and across geographic locations, to develop creative, innovative communications to help drive company goals, organizational messages and ensure that employees are kept informed, motivated, and engaged. This person will report to the VP of Internal Communications.

Role & Responsibilities

• Partner with the VP of Internal Communications, People & Culture teams, and business lane leads to develop clear communications around team member experience (employee lifecycle).
• Shape, streamline and deliver internal communications for embedded lane employee base to:
  • Drive company goals and principles
  • Enhance employee engagement
  • Improve collaboration cross-departmentally, cross-lane, and amongst teams
  • Boost business results
  • Increase transparency and belonging
• Assist with communications plans and campaigns around company messaging, to ensure the vision, strategy, KPIs and transformation activities are effectively understood.
• Organize channels of communication and set standards for lane-wide communications to ensure their value and impact.
• Build partnerships with key internal stakeholders.
• Partner to drive and execute internal events, employee initiatives, and strategic employee meetings.
• Assist in change management plans to support internal clients, including People & Culture, Finance, Information Technology and others, in launching new systems, processes, and technologies to employees.
• Keeps up to date of relevant industry, company and business unit developments while maintaining a finger on pulse of employees to keep the organization informed and create effective messaging.
• Serve as a trusted advisor, sharing expertise, innovative solutions and best practices.

Experience & Qualifications

• Bachelor’s degree in communications or related field.
• 4-5 years of internal communications, external communications, community affairs or related experience.
• Experience contributing to global communications strategy with cross cultural considerations and ability to build strong team relationships.
• Exceptional verbal and written communication skills with hands on experience and excellence in writing, editing and proofreading.
• Has a passion for telling stories; someone who is innately curious, self-driven, with highly effective interpersonal skills with the ability to be strategic, creative and collaborative.
• Technical Savvy: ability to navigate new technologies and have knowledge of the latest innovative communication technology to deliver an effective communication experience.
• Strong project management and organizational skills with the ability to juggle many competing priorities simultaneously while maintaining focus on execution and results.
• Comprehensive knowledge of internal communications concepts, and practices.
• Demonstrated ability to develop and deliver organizational messages using various communication modes for transparency and clarity of messages with teams in a consistent and timely manner.

United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.

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