The Intake & Registration Specialist is responsible for collecting the necessary information including demographics, insurance information, and the caller's presenting problems to properly schedule clients with appropriate providers. Intake Specialists are also responsible for verifying insurance eligibility and benefits for clients. Experience in mental health and addictions is needed.

Primary Responsibilities:

Answer all incoming calls on the intake line.

Obtain relevant clinical, demographic, and insurance information.

Screen any inquiry calls to schedule new and returning clients.

Assess client needs to determine appropriate appointments to schedule with appropriate provider.

Assist callers by answering questions.

Process referrals.

Maintain and organize client related correspondence.

Return voicemails regularly throughout the day..

Keep current on referrals that come via facsimile and designated email.

Schedule clients for appointments.

Direct incoming calls to appropriate staff members. Take and relay messages.

Verify insurance via electronic and telephonic means.

Other tasks as assigned by supervisor.

Knowledge, Skills, Abilities

Possess broad knowledge of mental health and substance abuse terminology.

Clear understanding of insurance-related terminology and processes.

Ability to properly handle and document urgent calls.

Mastery of customer service skills and related procedures.

Detail oriented.

Strong critical thinker.

Exceptional written and verbal communication skills.

Ability to work independently as part of dynamic, fast paced work team.

Skilled in EMR, Microsoft Office including Excel and Teams.

Strong commitment to the clients we serve and the agency.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• JCAHO accredited facility
• Medical office
• Outpatient
• Telehealth

Medical specialties:

• Addiction Medicine
• Psychiatry

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
Staff must have COVID-19 vaccinations or acceptable waiver. Staff members and incoming clients are to adhere to the CDC guidelines. Everyone entering the office must remain socially distant for the duration of their time in the office.

Ability to commute/relocate:

• Elyria, OH 44035: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Mental Health setting: 1 year (Preferred)
• medical assisting: 1 year (Preferred)
• Substance Use Recovery setting: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: One location

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