Intake Coordinator Job at People's Resource Center
Intake Coordinator (Bilingual Spanish)
POSITION OVERVIEW
PRC is hiring a full-time Intake Coordinator (Bilingual Spanish) to coordinate the client registration and intake process during food pantry distribution, as well as provide direct service to clients that is consistent with program goals and strategies. This position will report to the Intake Manager. Candidates must be able to stand and walk outdoors for up to 4 hours and are required to work 5 days a week including some evenings and every Saturday morning. This position will have an office in our Wheaton location and will have responsibilities at that location and our pantry located at Leman Middle School in West Chicago. Candidates must have a valid driver’s license and access to a vehicle to travel to other sites. This is a 40 hour/week, benefit eligible position.
The schedule for the position will be as follows:
POSITION OVERVIEW
PRC is hiring a full-time Intake Coordinator (Bilingual Spanish) to coordinate the client registration and intake process during food pantry distribution, as well as provide direct service to clients that is consistent with program goals and strategies. This position will report to the Intake Manager. Candidates must be able to stand and walk outdoors for up to 4 hours and are required to work 5 days a week including some evenings and every Saturday morning. This position will have an office in our Wheaton location and will have responsibilities at that location and our pantry located at Leman Middle School in West Chicago. Candidates must have a valid driver’s license and access to a vehicle to travel to other sites. This is a 40 hour/week, benefit eligible position.
The schedule for the position will be as follows:
- Monday – 8:00 am – 5:00 pm
- Tuesday – 8:00 am – 6:30 pm
- Wednesday – 10:00 am - 7:30 pm
- Thursday – 8:00 am – 5:00 pm
- Friday – Off
- Saturday – 8:00 am – 12:00 pm
BENEFITS:
PRC offers a generous compensation and benefits package to our full-time employees, including:
- Medical insurance – HMO, PPO (80% Employer paid)
- Dental insurance – PPO (80% Employer paid)
- Short Term Disability & Life insurance (100% Employer paid)
- Flexible Spending Account participation
- SIMPLE IRA retirement plan and 3% company match
- 23 days of Paid Time Off (PTO)
- 12 paid holidays
- Flexible work environment
ESSENTIAL FUNCTIONS:
1. Coordinate and supervise the client intake process at all food pantry distributions in Wheaton and Leman Middle School
- Understand the intake process, identify improvements, resolve problems and issues and communicate changes and updates
- Prepare client receiving area and intake stations
- Working with the Volunteer Department to identify, implement, and improve upon the process of recruiting and screening intake volunteers
- Interview, select, and orient new intake volunteers
- Schedule, train, support, recognize, and supervise intake volunteers
- Schedule volunteers for food pantry intake and ensure adequate coverage
- Prepare and conduct periodic training sessions for volunteers
- Review service sheets for accuracy to ensure volunteers are entering food pantry services into client database system accurately
2. Provide direct service to clients
- Complete applications for government and mainstream benefit programs accurately
- Provide information, support, and referrals to clients who present in crisis
- Continually identify and research new community resources to meet the needs of clients
- Conduct screening and client assessments to determine eligibility, and disburse financial assistance according to established guidelines
- For designated households, develop a service plan including financial goals, self-sufficiency and housing stability plan
- Ensure accuracy and completeness of client files and forms
- Adhere to internal department procedures to ensure efficient and effective service delivery
3. Ensure accurate and timely entry of data into all applicable databases including HMIS database, Client Central Database, Social Services database, and any other identified databases
4. Perform community outreach as needed
- Represent PRC at designated community events, committees and groups
- Develop and maintain relationships with prospective partner agencies as needed and identified.
Other Functions:
- Act as back up for other Social Services staff at all locations
- Represent PRC at community events and committees as assigned
- Other duties as assigned
SKILLS/EXPERIENCE:
1. Skills/Knowledge
- Commitment to PRC’s mission, values, and community focus
- Enjoy working in a social service organization and with the public
- Demonstrated ability to work with linguistically and culturally diverse client populations
- Ability to work independently, with a team, and with a diverse group of individuals
- Ability to work effectively with volunteers
- Strong organizational, communication, and time management skills
- Ability to maintain a high level of confidentiality
- Must work well under pressure and have the ability to respond to client problems
- Bilingual English/Spanish required
- Knowledge of mainstream benefits preferred
- Knowledge of local or DuPage County resources for low income residents preferred
- Proficient in MS Word, Excel, Outlook, and internet search engines required
- Knowledge of databases and Google Docs preferred
2. Experience/Education
- Bachelor’s degree required, preferably in social work, psychology or other related field
- 2 years of comparable work experience in social services or related field required
- Experience working with volunteers preferred
To apply, please send your resume and salary expectations
ORGANIZATION OVERVIEW
People's Resource Center (PRC) is a not-for-profit, social service organization founded in 1975 by community members looking to help neighbors who were facing financial hardship. Inspired by social justice heroes like Martin Luther King, Jr., Dorothy Day and Jane Addams, founders Dorothy McIntyre, Father Tom Peyton and a group of volunteers sought to do more than start a local food pantry.
With a team of over 1,600 volunteers supported by 47 employees, PRC offers free emergency needs assistance and educational programming. Our emergency and basic needs services include food assistance, clothing, financial assistance, homeless prevention services, and referrals for medical and dental care. Job search assistance, adult basic education and literacy, computer training and access, and art enrichment equip individuals with the tools and resources they need to build stronger futures.
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