Intake Coordinator Assistant Job at LAWYERS for JUSTICE, PC
LAWYERS for JUSTICE, PC Glendale, CA 91203
Job Summary:
Our growing firm is looking to hire an experienced Intake Coordinator Assistant with a desire to help the Intake coordinator and Intake team. This position is crucial as it is the first contact clients have with our firm, this position must have someone who can ensure that our operational excellence is shown in the first interaction with a client.
The right candidate will possess a strong Intake customer service background and the ability to analyze potential client calls to determine if we can be of any assistance. This position is full time.
We are only looking for serious candidates who have experience in high volume Intake experience and wish to become an Intake Administrator Assistant.
Duties/Responsibilities:
· Screen emails, internet, voicemails for potential clients
· Carry out initial client interview with empathy and compassion
· Persistently monitor all potential new client inquiries (email, internet, phone and referrals) tasked by Coordinator
· Contact every potential client and establish relationship with client
· Follow up with pending inquiries daily that are tasked by Coordinator
· Update logs to reflect status of all potential new clients at all times
· Collaborate with Coordinator to complete the initial consultation process
· Follow instructions of management and perform accordingly
· Write emails, take notes, research cases, fax, copy, and create spreadsheets to track referrals, clients and other pertinent information.
Required Skills/Abilities:
· Bilingual (English/Spanish) with full proficiency
· 2-3 years of Client Services experience
· Strong background with performance-based metrics
· Salesforce/Litify software experience is a major plus
· Resourceful and motivated to solve issues as they arise
· Extremely good customer service attitude
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Glendale, CA 91203: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 3 years (Required)
- legal: 2 years (Required)
Work Location: In person
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