DEPARTMENT: Retail Store

REPORTS TO: Store Manager

FLSA STATUS: Non-Exempt

POSITION TYPE: Full-Time

POSITION SUMMARY:

The inside sales coordinator is responsible for biding and selling materials for homes, poles barns, and other general construction needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer any customer questions or concerns in a prompt and friendly manner
• Bid materials used for houses, pole barns, and other general construction needs
• Assist Department Manager in coordination of delivery trucks
• Assist with purchases and customer inquiries at the contract sales counter
• Contact customers, when necessary, to follow-up on orders
• Maintain working knowledge of products and services
• Stock and Recover merchandise on the sales floor
• Keep work area clean and organized
• Operate pallet jacks and forklifts, as needed
• Adhere to Loss Prevention, inventory control, and compliance procedures
• General use of computer to check prices and inventories
• Create special orders, as needed
• May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials
• Safety awareness of anything in store that may be hazard to employees or customers
• Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
• Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS:

• Excellent Customer Service skills
• Must possess strong work ethic and interpersonal skills
• Basic computer skills
• Knowledge of building materials is required
• Construction background preferred
• Versatility, flexibility, and willingness to work with constantly changing priorities, with enthusiasm
• Ability to:

• Effectively communicate with customers, in-person and over the phone
• Read blueprints; accute attention to detail
• Calculate different aspects of siding, shingles, metal, etc.
• Maintain a pleasant and calm disposition under stress
• Understand and follow oral and written instructions
• Demonstrate initiative and effective problem-solving skills within the scope of the position

Physical Requirements:

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.