Job Requirements:

Education and Experience

• Bachelor's degree in a related field preferred and 10+ years related experience or training. Additional degree with business and/or financial focus preferred.
• Minimum 5-7 years of supervisory or managerial experience
• Minimum 5-7 years of system administration experience
• Minimum 3 years developing strategic and operating plans
• 1+ year PowerShell/Scripting
• Knowledgeable about infrastructure management and monitoring applications
• Experienced with cloud technology – data centers, servers, storage, load balancing, etc.
• Expert in MS Operating Systems, at server and desktop level, as well as storage solutions
• Expert in email and web tools
• Expert in networking: LAN, WAN, VLAN, etc.
• Expert in Citrix, RDP, VDI and related technologies
• VMware configuration, administration, and monitoring
• Expert in firewall technology; Polo Alto and Cisco ASA preferred
• Cisco and Dell Switch configuration
• Knowledge of MS SQL Server and SQL Server tools/practices
• Expert in Microsoft Office 365 administration and applications
• Ability to identify complex problems and reviewing information to develop and implement solutions
• Proven analytical and problem-solving abilities
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Keen attention to detail
• Strong interpersonal and oral communication skills
• Ability to communicate with immediate supervisor and other team members to receive/direct all work instructions and express any questions or concerns as required
• Comply with all written and stated company ethics and safety policies and procedures
• Report all unsafe and unethical violations to immediate supervisor, or Human Resources
• Demonstrated skills in developing and maintaining good interpersonal relationships

Responsibilities:

• Work with associates to understand their technology requirements and identify effective/expedient solutions
• Keep abreast of the hospitality industry operations trends, be a strong leader for his/her respective area, and influence other areas as an opinion leader and partner
• Responsible for the management of enterprise IT applications and infrastructure management systems
• Manage a staff of direct reports, while being hands-on in the execution of certain tasks
• Maintain and exceed technological key performance indicators to manage the IT Operations services
• Lead the organization to successful and timely project completions, driving on-time and on-budget deliverables
• Architect, design, and delivery infrastructure technology solutions including on-premises and cloud technologies
• Manage corporate LAN/WAN and networking systems
• Maintain hardware/software inventory
• Handle network and systems failures and outages
• Provide Level 3 support for hotel technology issues, desktop computer support, printer support and troubleshoot connectivity issues
• Proactively identify risks and recommend actions and/or solutions
• Perform all duties with an emphasis on achieving maximum stability and security, while maintaining performance and customer satisfaction
• Travel to property locations as needed

Skills Required

• Demonstrate the ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence
• Demonstrate the ability to set and prioritize goals and achieve them as scheduled
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules
• Demonstrate an analytical approach to problem solving
• Demonstrate the ability to act on own initiative
• Demonstrate the ability and willingness to help others achieve their best
• Demonstrate the ability and willingness to take direction from superiors
• Demonstrate the ability and willingness to seek suggestions from peers and employees
• Demonstrate the ability and willingness to show leadership by consistent example
• Demonstrate the ability and willingness to build and maintain positive relationships quickly
• Demonstrate the ability and willingness to work within a team-oriented, collaborative environment